Implementation Specialist

| Remote
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WHO WE ARE:

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 5,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

ABOUT THE ROLE:

As an Implementation Specialist you’ll nurture relationships post sale and reinforce the value in our partnership while also fulfilling the customers technical needs. You'll lead with a customer-centric and consultative approach to turn contracts into long term commitments. 

This posting is for our Charleston, SC office or a remote US position. If in Charleston, the position will begin as remote. If remote, residence in Northeast, Los Angeles, or the Pacific Northwest is preferred. 

WHAT YOU'LL DO:

  • Oversee the entire onboarding process from signature to set live and seamlessly transition customers as they move from different stages in the customer journey
  • Build strong customer relationships and fulfill the role of trusted advisor 
  • Lead with subject matter expertise and find creative solutions to operational challenges 
  • Coordinate and provide customizable training sessions to ensure confidence with the platform 
  • Collaborate with internal team members to deliver on the needs of our customers 
  • Show up as an engaged team member and contribute to a collaborative & inclusive team environment 

WHO YOU ARE:

  • You have 1+ years' experience in an implementation, support or hospitality role 
  • You have strong attention to detail 
  • You excel in customer service, you provide clear and thorough instructions, and you remain calm during stressful situations
  • You are communicative, detail-oriented, and highly organized 
  • You thrive in a dynamic, fast-paced environment
  • You are passionate about restaurants and the hospitality industry 
  • Experience with Salesforce, MS Office Suite, and iOS systems a plus 

Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective - CLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • RESTFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • RDBMS and Database DesignDatabases
    • RealmDatabases
    • KafkaDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • WordpressCMS
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • SendGridEmail

Location

222 Broadway, New York, NY 10038

An Insider's view of Resy

What are some social events your company does?

I am all about family meal! Every Friday, we order lunch from one of our restaurants and everyone from engineering to sales comes together to eat. We get to catch up across departments to talk about work and the weekend. We’re not all restaurant industry vets, but we all appreciate good food and the experience of enjoying a meal with friends.

Tess

Senior Regional Success Manager

What's the biggest problem your team is solving?

We're growing fast at Resy, and we're building products the restaurant industry hasn't seen before. One challenge is to maintain quality in our code & testing as we move quickly. Our engineering team leans on unit tests and we have a lot of automated integration tests. I'm excited to see how holding on to these values will impact our ecosystem.

Koffi

Senior Software Developer

What are Resy Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Resy's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,700 annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
In addition to our Equinox subsidy, Resy also provides a wellness stipend up to $900 per year.
Retirement & Stock Options Benefits
401(K)
Company Equity
Resy offers all employees stock options.
Child Care & Parental Leave Benefits
Generous Parental Leave
Resy offers up to 12 weeks of paid parental leave for all new parents with at least a year of service, plus 8 weeks of transitional time, where new parents can work 4 out of 5 days at full pay.
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Resy offers a flexible vacation policy and encourages employees to take a minimum of 20 days per year.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Resy offers pre-tax commuter benefits for all employees
Company Outings
Stocked Kitchen
Some Meals Provided
Resy provides catered Family Meals every Friday, primarily from our restaurant partners.
Happy Hours
Resy provides monthly company sponsored happy hours.
Pet Friendly
Fitness Subsidies
Resy offers discounts at Equinox Fitness Clubs.
Professional Development Benefits
Job Training & Conferences
Resy provides an annual professional development budget for all full time employees.
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
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