Implementation Team Lead

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Check is a payroll-as-a-service API that lets you embed payroll directly in your vertical SaaS, HR, or time-tracking platform. Our API abstracts away the complexities of running payroll: tax calculation, remittance, and filing, plus the movement of money between companies and employees. This enables companies to easily build fully integrated payroll products to offer to their customers.

At Check, the Payroll Operations team is responsible for ensuring accurate and timely payroll for every company on our platform, every payday. The support function empowers our partners with proactive notifications and robust issue resolution. It is the responsibility of the payroll support specialist to work across the teams at Check to ensure a high level of service for all of our partners.

As the Implementation Team Lead, you will be responsible for working alongside our partners to ensure accurate and timely payroll implementations. In this role, you will gather customer payroll tax requirements along with all the data needed for an accurate and compliant implementation. You will run successful implementations for the partner, accurately transposing their employee and company information into Check to ensure a seamless, error-free transition. You will be responsible for conducting internal training and assist in the professional development of the implementation support team.

We are looking for an implementation team lead with a hunger for growth and a minimum of 5 years of payroll and implementation experience. Prior exposure to a fast-moving payroll SaaS environment is ideal. Comfort with scaling processes and an ability to adapt will also be critical as our partners ramp up implementations.

In this role, you will:
    • Work with our partners’ teams to deliver flawless implementations as they scale
    • Manage implementation and transition from the existing provider, from initial data collection through to first successful payroll run
    • Assist management in the creation and delivery of internal team trainings
    • Assist team in troubleshooting historical data variances 
    • Work with our partners to address and resolve any implementation issues that require customer follow-up
    • Investigate, problem solve, research and provide resolutions to customer implementation questions and issues
    • Help identify gaps in the implementation process
Many backgrounds could fit this role, but ideal candidates will have:
    • 5+ years of payroll implementation experience
    • 5+ years of customer service experience
    • Proficient in Excel
    • Customer focus and excellent communication skills
    • CPP/FPC preferred

Our team is distributed across the US, with hubs in New York City and San Francisco.

 

Don't see a role that fits your interests? If you're passionate about working at Check email us at [email protected] and tell us how you'd like to help.

 

Check is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] with “accommodations” in the subject line.


Check is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] with “accommodations” in the subject line.

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Technology we use

  • Engineering
    • PythonLanguages
    • TypeScriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

36 E 20th St, New York City, NY 10003

An Insider's view of Check

What are some social events your company does?

Check plans numerous social events for team bonding! Annual offsites, in-office/remote holiday celebrations, wellness challenges, weekly trivia, game nights, happy hours, and remote lunches to unite our distributed team. Our Fun Committee, comprised of Check employees, plans these monthly events with enthusiasm. Join us for an engaging experience!

Grace

Director of Talent

What kinds of technical challenges do you and your team face?

A core part of Check's mission is to provide a reliable and compliant money movement platform on top of which our partners can scale. In payments, we tackle challenges like integrating with banking partners, building safe and flexible API surfaces, and accurately ledgering fund flows. We're here to make sure folks get paid for their hard work!

Carlos Callejon Hierro

Software Engineer

How does the company support your career growth?

At Check, I feel supported in my career growth with a professional development budget and regular career check-ins! Above all, I am encouraged to expand my skills and areas of expertise - for example, I was able to transition from Business Operations into a Product Manager role. I'm fortunate to work for a company that invests in its people.

Leah Stewart

Product Manager

What is your vision for the company?

We believe in a future where business owners don’t have to think about payroll; it’ll simply be embedded in the platforms they already use to run their businesses. Check is building the infrastructure to power that future, and ultimately we believe we’ll enable thousands of new platforms, millions of businesses, and hundreds of millions of workers.

Andrew Brown

Chief Executive Officer

How do your team's ideas influence the company's direction?

We pride ourselves on a set of values that includes both seeking understanding ("Check Yourself") and driving the change we want to see ("Be an Owner"). That means continually challenging our systems, our processes, our expectations, and our decision-making from the past to ensure we position ourselves for the future.

Vivek Patel

Chief Technology Officer

What are Check Perks + Benefits

Culture
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
In addition to providing you office equipment to do your best work (MacBook Pro, monitor, webcam, etc.) we also offer a $1k reimbursement to help you setup/improve your home office.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Check will reimburse up to $2,000 for each full-time employee per calendar year to cover expenses incurred for role-appropriate training & development. Examples include conferences and online classes.

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