About Pager:

Pager, a nurse triage and care platform company, delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations, including health insurance, to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in SoHo New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking to hire an Technical Project Manager to manage enterprise-level projects with external clients and work with internal engineering squads as a scrum master. This is a hands-on position that requires strong discipline in project management, agile software development, client relationship building, and an optimistic “can do” attitude. You will partner with product & engineering leaders to set internal deadlines, deliver these projects on time, actively monitor and report out the progress, and coordinate cross-team interactions. 

RESPONSIBILITIES

• Develop and maintain detailed project plans with relevant stakeholders to monitor and track progress
• Efficiently and effectively facilitate internal and external meetings with actionable next steps
• Assist in defining project scope and objectives by involving all relevant stakeholders and ensure technical feasibility
• Serve as a liaison and minimize communication gaps between multiple stakeholders, including but not limited to software engineers, clients, internal operations team, and senior management
• Establish and actively manage a customer-focused relationship with business and IT stakeholders by exhibiting a high level of collaboration, timely communication and responsiveness
• Report project status on a recurring basis to senior leadership, engineering team and relevant stakeholders to ensure transparency and alignment
• Escalate changes, issues, risks for resolution as needed
• Support scrum teams by facilitating multiple scrum events and ad hoc meetings 
• Manage and communicate changes to the project scope, project schedule and project effort

IDEAL CANDIDATE 

• 3+ years of experience in a project management role with experience in all phases of a project lifecycle
• 2+ years of experience in an agile (scrum) environment, leading agile sprint teams and using agile collaboration tools (Jira, confluence, etc.)
• Demonstrated ability to influence cross-functional teams without formal authority
• Proactive and quick problem solver with meticulous attention to detail
• Ability to simultaneously work on multiple projects and tasks
• Cognizant and analytical thinker who is open to feedback and learning
• Exceptional communication skills and experience working with executive-level stakeholders and external clients
• Comfortable with resolving and escalating risks and challenges when needed
• Ability to work effectively with minimal supervision 
• Must be based or relocate to NYC, but also be comfortable with periodic travel up to 30%
• Technology, SaaS, and/or start-up experience is preferred
• Experience in healthcare is preferred
• Strong team player, willing to lead by example