At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter.

Our best-in-class logistics team is seeking a Delivery Lead to manage a truck and daily deliveries to our customers. You will be responsible for the customer experience, efficiency, and overall success of our home delivery function and will play a key role in the development and ongoing execution of Feather’s operational excellence. You’ll collaborate closely with the warehouse, logistics, and account management teams and will report to the Logistics Manager - Home Delivery.

What you'll be doing:

• Collaborate with a team of fellow leads while providing a best-in-class experience to customers by working within brand guidelines, and contributing to the development of these guidelines
• Take pride in being a brand ambassador with the unique responsibility of entering our customers’ homes and interacting with them in person 
• Work alongside and manage a contracted delivery associate during the day to assist in excelling in the difficult LAX metro landscape
• Safely drive a Feather vehicle (16’ non-CLD) to complete a pre-assigned route of 3-7 deliveries and/or pickups in a given day, including delivery via walk-up or service elevator, onsite assembly, and trash removal
• Load the delivery vehicle each day with furniture for delivery to customers, taking responsibility for the condition of each piece 
• Collaborate with the LAX Warehouse Manager on a daily basis to develop policies and best practices within the market 
• Operate within our existing software stack to manage deliveries, damage reporting, customer communications, and more

What you need to be successful:

• 2+ years in delivery operations
• Experience working with furniture 
• Proven ability to succeed without direct supervision
• A keen and sensitive eye for customer service and experience 
• A network you can call on to support you as we build out our team of trusted contractors 
• Deep knowledge of the complex logistical challenges associated with the LA market
• Ability to lift & move heavy furniture with help from dollies and hand-trucks

Who you are:

• Based in Los Angeles
• Willing to work with contractors but without direct supervision, as our team is based in New York City
• Excited about joining a small team and growing with Feather
• Passionate about Feather's mission
• Eligible to work in the United States

What you’ll get when joining Feather:

• Competitive compensation
• Generous health, vision, dental, and ancillary benefits
• Flexible vacation and paid time off
• A 50% discount on your own Feather subscription
• Company sponsored lunch 3x a week
• Ongoing education including skill building and certificate courses