Learning Certification Program Manager

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU’LL DO

Braze is excited to bring on an L&D Certification Program Manager who will own the design, development, and management of new internal-facing Braze certification programs. By leveraging the efforts of curriculum design & development, technical and subject matter expert collaborators the Certification Program Manager will ensure that internal Braze certifications are high-quality, measurable, equitable, and impactful. This person will also contribute to the development of global growth strategies for select internal Braze certification programs and the daily operations of those programs, including the planning and execution of certification events. This person will establish operational and outcome-based certification program success metrics aligned with productivity metrics to determine the effectiveness and impact of each certification. This role’s focus will be geared towards Sales Department certification programs.

The Learning & Development team is responsible for all internal training & enablement at Braze including but not limited to: company-wide onboarding, manager training & development, soft skill & career development, department-level enablement for Go-To-Market teams including Sales, Customer Success, and Global Services and Support (GSS). The L&D Team reports directly to the SVP of People at Braze—this ensures alignment and ongoing collaboration to help support our teams and develop, drive, and support key initiatives across the company.

RESPONSIBILITIES

As a Learning Certification Program Manager at Braze you would:

  • Collaborate on the design, development, and evaluation of certification exams for Braze employees
  • Partner with all members of the Learning & Development team and Department Heads to onboard effective tools and rewards that demonstrate the value to potential certification candidates
  • Craft compelling content for certification such as exam preparation, exercises, workshops, and study guides 
  • Create effective written responses to Certification Candidates regarding certification status, certification lapse, re-certification, etc.
  • Be a relentless advocate for the internal Braze Certification experience driving participation and adoption of certification programs
  • Lead the global SME pool in writing great test questions for internal Braze Certification Exams
  • Assist in the creation and execution of a certification promotion and communication plan
  • Continually assess the success of the certification effort using objective success metrics and partnering with the Learning Experience Design Team and other stakeholders to make iterative improvements
  • Ensure accessibility across all certifications to address accommodation needs

WHO YOU ARE

  • Enthusiastic learning professional with experience at a SaaS company in a Learning & Development, curriculum design, certification execution, or leadership role
  • Proven understanding and application of learning approaches and techniques
  • Experience designing, managing, or participating in sales role-specific certifications is a preferred but not a requirement
  • Innovative, high energy, entrepreneurial self-starter who has experience taking initiative and owning end to end deliverables in a fast-paced environment
  • You enjoy taking the lead in collaborative work to bring projects to life and make them experiential.
  • Ability to analyze and interpret data or are willing to learn
  • You work well cross-functionally, particularly with Sales, Marketing, Business Insights, Sales Productivity, Customer Success, Global Services & Support, Customer Education, and Product/Engineering
  • Exemplary written and verbal communication skills
  • Organized and able to maintain a global calendar
  • An excellent public speaker with a strong presence
  • LMS or Learning Experience Design experience a plus
  • You build and maintain strong professional relationships

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
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