Localization Project Manager
Greater NYC Area
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN PURPOSE OF JOB
The Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects. The Project Manager works with the client to understand requirements and engages the global team in the fulfillment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.
The following is a non-exhaustive list of responsibilities and areas of ownership of the Project Manager:
Project planning, scoping, requirements gathering and validation with client.
Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
Risk analysis and contingency planning (plan-do-check-act cycle).
Leading the internal and external team to successful execution and delivery of client projects
Creating schedule and monitoring timeliness of delivery.
Managing the budget and controlling project costs.
Establishing and nurturing relationships with the customer, internal teams and external suppliers.
Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.
Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required.
Ensuring finance systems are kept up to date and accurate.
Process documentation and knowledge management.
Ensuring profit of project is maintained through the management of margin.
Measures of success
Delivery of services in line with core KPIs for project management, which include but are not limited to:
cost control and profitability;
Bachelor’s degree (B.A.) from a college or university in related filed.
Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape and emerging trends.
Demonstrated success at managing large accounts and/or projects.
Curiosity and creativity to question existing processes and approaches and innovate new ones.
Proven experience in development of processes and ideas.
Experience in financial management and budget to actual management.
Customer relationship management and business development skills to drive organic growth.
Must be available to travel for work related commitments
Other relevant skills
Energy and a positive attitude with excellent interpersonal skills.
The ability to lead large, diverse, virtual teams.
Excellent Written and verbal communication skills.
Strong organizational and problem-solving skills.
Effective presentation skills.
Ability to build and maintain strong client relationships
Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment
Ability to cope with high pressure caused by one or more project management elements such as quality, turnaround time, resource or budget constraint
Attention to details
Ability to learn and master quickly the technology, tools and processes required by the account
The ability to train a Project Coordinator on projects/processes
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