Manager, CS Project Management at Justworks

| Greater NYC Area
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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Reporting to the SVP of Sales & Customer Success (CS), the Manager of CS Project Management will be responsible for managing a small team of Project Managers that run cross-functional projects that improve the customer experience on Justworks, manage strategic projects that help scale the business and keep the CS team informed on the corresponding project details.

The person in this role will serve as a supporting resource for team members to deliver successful project outcomes and advise in troubleshooting roadblocks or unexpected problems. Additionally, this role will require project management of their own projects, as well as triaging incoming project requests and assignments. Longer term, the person in this role will build a larger team of project managers to expand the capacity of projects run at any one time, and to service more areas of the company based on growing needs. 

Projects can entail new developments for annual recurring events, preparation for new company-level partner launches, triaging short-term processes for ad hoc initiatives, resolution paths for unexpected incidents, and discovery work on potential features prior to product ownership.  The responsibilities include defining the scope and timeline of the project, preparing for the impact on customers and the CS team, advising on CS needs and perspectives to other departments, and providing full communication and documentation on the project for internal and external audiences.  In addition to timely completion, a success component for every project includes the level of support provided to the CS team and our customers.

The person in this role will work closely with the other internal-facing teams within CS (Product Support, Training, Floor Coaching, and CS Managers) to maximize understanding of CS and customer needs for each project. The person will also work closely with Operations, Legal, Sales and Product teams as appropriate for each given project. 

What You'll Do
  • Manage a team of 2 CS Project Managers that are tasked with end-to-end management for cross-functional projects that impact our customers and overall team
  • Oversee projects the team is involved in to ensure the project is on track, properly defined, roadblocks are addressed, risks are flagged, and CS receives the proper communication and resources required to support customers
  • Explore opportunities for projects and areas that are lacking formalized processes that can greatly benefit and positively impact CS, employees and our customers
  • Own and lead cross-functional projects for CS, especially those with discreet timing, deadlines and launch timeframes that affect customers and employees
  • Be the primary point of contact for other teams at Justworks as new projects arise, looping in other members of CS as needed to build a project team
  • Triage new requests for projects to understand the importance, timing, impact and need for project management leadership and involvement
  • Keep the CS team and related stakeholders up to date on the status of projects
  • Lead, publish and share project post-mortems to celebrate wins, identify opportunities for future improvement, and learn from our experiences
  • Scale the CS project management function to meet the needs of the team and the company
  • Serve as a key stakeholder in new launches (operational, product, etc.) to determine necessary processes for the CS team to support the launch
Qualifications
  • Minimum 3-5 years of experience in a professional environment, ideally in the PEO/HR/benefits space; career path in customer service preferred
  • 2-5 years of people and team management experience required
  • CAPM or PMP certification highly preferred
  • Strong analytical background
  • Experience with SQL a plus
  • Project management experience, preferably in a software development environment
  • Experience in tech/SaaS a plus
Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. 

Our DEI Commitment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

Location

All positions are based at Justworks’ new headquarters at 55 Water Street, located in downtown NYC overlooking the East River and Brooklyn Bridge.

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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