Reporting to the Global Head of PMO, you will work within the Global Project Management Office (PMO) to ensure successful delivery of projects for our clients, through coaching and mentorship of the Project Management team.
Working primarily on the delivery of Ticketing Technology projects, the PMO team works collaboratively across all our SGE Client Experience teams, the wider SeatGeek business, clients, and third parties. Success in this role relies on establishing and governing available tools and project management resources to smoothly deliver assigned projects within the typical constraints of timeline, budget, and scope.
What you'll do

• Overall responsibility for client and SG-employee experience through the planning, executing, tracking, and scope of projects led by the PM team
• Working within the SGE-PMO and across our SG wider business to align best practices for project governance and delivery methodologies
• Proficiency in transformation projects that span the internal business and client rollout, to best guide the team in strategy, planning, execution
• Work across SGE teams, our clients and suppliers to ensure projects are managed and delivered to the highest standards from sales handover through to project completion
• Own the governance and monitoring of project plans, ensuring PM adhesion to the SGE Methodology and contracted terms of business, including ongoing maintenance of project documentation
• Monitor and tune for scale implementation tasks from data conversions, installation, custom developments, customizations, training and system build, including 3rd party hardware and software ordering
• Manage dependencies and key learnings across projects and teams
• Ensure clarity of process and adherence to Risk Registers and Issue Logs for evaluation and review during and at the completion of a project
• Coordinate and chair internal and client meetings for leadership-level steering
• Collate/create and distribute project status reporting across the portfolio of projects in flight
• Influence a culture of collaboration and accountability across the PM team through the successful management of project deliverables
• Guide internal change projects and ongoing business processes that require SeatGeek resources or third-party involvement
• Occasional travel to client sites and SG offices

Who you are

• 5+ years in leading teams delivering software implementations
• Proficiency in project management fundamentals
• You understand enterprise software and what it takes to deliver projects in a fast moving environment
• You have experience in a software delivery; knowledge of or having worked in the ticketing industry would be beneficial
• You have experience in transformation projects shifting software delivery methodologies for enterprise clients midstream
• You are process driven. You are constantly looking to refine and tweak processes to improve delivery quality, while not allowing that need for constant improvement to stand in the way of execution
• You have a track record of leading teams to consistent delivery to the highest standards as demonstrated through client and internal stakeholder feedback, and the consistency of delivering projects to budget, scope, and timeline
• You have a high attention to detail and diligently work to ensure all elements of your projects are in control and up-to-date. You are incredibly organized and diligent when it comes to documentation
• You have superb written and verbal communication skills
• You get along well with others and work well across teams. You are firm but fair and you aren't afraid to hold people accountable. You are skilled at influencing without authority
• You are adaptable and can balance the need to maintain structure, with tolerance for the unexpected, from clients or staff
• You can challenge and be challenged in a constructive way, including your thoughtful opinions about project management software and tools and their uses

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!