About Rent the Runway:

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with 11 million members of our community who believe that rental is the future. 

Stores at Rent the Runway:

Rent the Runway is pushing the boundaries of brick-and-mortar retail, offering a technology driven, customer-centric store experience designed to provide efficient and seamless service. Our stores are the ultimate extension of our closetless vision - serving as inventory closet and last mile fulfillment, pick up and drop off centers, styling studios, and event and community space. We have a growing footprint of 5 retail closets across key markets in the United States.

RTR stores are powered by seamless technology that enables us to provide white glove customer service - including self service fulfillment, an innovative fitting room experience, and QR code customer identification. While we are passionate about technology, the heart and soul of Rent the Runway is in our team. Our store teams are full of passionate, customer-centric individuals who are obsessed with providing the best possible experience for our customers. We believe that no issue is too big, and every customer interaction is an opportunity to help change the way women get dressed. From subscription swaps to styling sessions, our retail team is the front line of our brand and we are excited to be building this team with entrepreneurial, dynamic talent that believes in our vision for retail.

Retail at Rent the Runway:

There is no company quite like Rent the Runway, and therefore, no store experience quite like the one you’ll have with us! As a technology driven business, RTR stores are built using complex systems that enable us to provide white glove customer service. From self-service checkout to fitting room sign ups to QR code customer recognition, our tech-first environments are staffed with passionate customer-centric teams who are obsessed with providing the best possible experience for our customers. No issue is too big, and every customer interaction is an opportunity to help change the way women get dressed. From subscription swaps to styling sessions, our retail team is the front lines of our brand and we are excited to be building this team with amazing talent who is equally passionate about the customer.

Position Overview: 

Rent the Runway is looking for a Merchandising lead to join the growing team at our Flagship Store location in NYC. As a Merchandising Lead, you will be the visionary behind our retail closet, while leading the presentation and inventory management. You will support both our front of house and back of house teams: creating the stage for customers to seamlessly access our revolving dream closet. As a Retail Associate, you will be trained on all aspects of the RTR brand as well as critical systems and tools and will have the opportunity to be exposed to various aspects of the business.

The Day to Day:

• Effectively manages the in-store inventory processes: floor presentation, replenishment, quality control, store inventory requests, sizing representation

• Implements and executes updates to floor presentation to create a shopping experience that is intuitive and efficient for customers

• Proactively communicates with Retail Planning and Director of Visual Merchandising on product capacities, results of merchandising updates and customer satisfaction scores

• Utilizes and analyzes key reports to support inventory related business decisions

• Actively maintain store appearance; keeping merchandise fully stocked and organized while ensuring that the store itself is clean and well presented

• Maintain up to date knowledge of online product as well as current store stock availability on the sales floor and backroom

• Create enthusiasm for visuals presentations by inspiring, training and supporting peers

• Conduct daily inspections of sales floor to insure all standards are in place

• Leads communication with store team around all merchandise related initiatives

• Act as a mentor and point person to the team by providing guidance, constructive feedback, and by demonstrating strong problem solving abilities in a customer facing environment

Ideal Candidate:

• Innovator - using your imagination to create an ambiance that excites our customers each and every time they enter the store. 

• Problem Solver- making quick and impactful decisions in a fast paced environment that lead to positive end results.

• Loyalist - committed to RTR vision and mission, and providing the best experience possible for our customer. 

• Resilient– honest and ethical in all interactions in and outside of the learning environment; uphold company values and policies; maintain the integrity of the content and delivery. 

Qualifications:

• At least 2+ years visual merchandising experience in the retail or any high touch customer experience business (depending upon the volume of the business)

• Technically savvy and proficiency with MS Office; Outlook, Excel, Word

• Strong analytical and communication skills - verbal and written

• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.

• Must be able to climb stairs in a multi level store

• Must be able to work while standing and walking and be able to lift approx 20 lbs

• Supplemental info: provide any other additional information (e.g. access to vehicle, ability to travel, etc.)

• Ability to work a flexible schedule within a minimum of 40+ hours per week including nights, weekends and holidays

Benefits:

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.

• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.

• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!.

• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.

• Industry leading 401k match - an investment in your future.

Rent the Runway is an Equal Opportunity Employer. Rent the Runway does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need