Onboarding Project Manager - Professional Services
Smartly.io is growing rapidly and in order to deliver the best possible customer experience we are constantly striving to iterate and improve upon our approach to onboarding customers to our market leading SaaS advertising platform.
We are looking for an Onboarding Project Manager to join our Professional Services team with responsibility for setting customers up for success, driving product adoption, delivering an exceptional experience for all stakeholders and shortening the time-to-value for customers.
As an Onboarding Project Manager - Professional Services at Smartly.io you will...
- Become a subject matter expert on Smartly's products and services and bring the necessary domain knowledge so that you can design the onboarding experience, not just project manage it
- Capture customer requirements and translate them into technical deliverables
- Partner with Sales and Pre-Sales Engineering to finalize the scope of onboarding projects and steer them safely through handoff from our Sales to Customer Success teams
- Coordinate across multi-disciplinary teams to allocate required resources to the onboarding project
- Prioritize, delegate and set expectations correctly to deliver projects on time and within budget
- Identify risks and bottlenecks and escalate as appropriate to avoid project slippage
- Define and redefine workflow processes to drive operational efficiencies, using professional services automation software
- Surface product shortcomings and opportunities and act as a valuable feedback loop to our product development group
- Measure and report on a predefined set of KPIs as well as recommend and implement improvements designed to optimize said KPIs
We are looking for you if you have..
- 5+ years customer facing experience
- 3+ years project management experience with formal project management qualifications a plus
- 3+ years experience in SaaS or professional services roles or similar
- 3+ years experience in digital advertising and/or ad-tech
- Ability to negotiate and influence at all levels within Smartly and the customer's organization
- Strong written communication and presentation skills
- Detailed oriented, analytical and ultra-organized
#LI-MD
Meet Smartly.io
Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.
We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters.
As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 450 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.
Reasonable accommodation for people with disabilities
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected].