Operations Associate, Membership Management

| Greater NYC Area

About us:

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most.

Every aspect of the Cityblock care model is carefully designed to focus on our members, engaging and empowering them to own and improve their health through trusted relationships. Through mobile interdisciplinary care teams, we are flexible in how we deliver care, meeting members where they are, and together developing and working longitudinally through a personalized and integrated Member Action Plan (MAP). The care team collaborates to support each member’s whole health and social needs. Enabled by custom-built technology, we build capacity, deliver care and dramatically change members’ opportunities and outcomes.

Partnering with community-based organizations and a well-respected commercial partner in New York, and backed by the top healthcare investors in the country, we are reorganizing the health system to focus on what matters to our members—and leading the move from transactional, fee-for-service medicine towards high-value, relationship-based partnerships.

Role Overview

As a member of the Operations Team, you will be responsible for building and maintaining the logic, tools, and workflows to deliver an accurate roster of Cityblock-attributed members. This work is foundational to our business and clinical operations, providing a reliable accounting of attributed members, allowing for efficient allocation of clinical resources and a stable platform for ongoing financial reconciliation. In this role you will manage new member enrollment, analyze and report on changes in member eligibility, and standardize processes for disenrolling and re-enrolling members in the Cityblock care model. This work requires collaboration with the actuarial, data, and market operations teams to insure that our member population is current and accurately reflected in Cityblock’s systems. 

Examples of Projects Include:

  • Define and document business requirements: In collaboration with key stakeholders, build upon existing business and operational requirements to support membership management across expanding markets

  • Manage new cohort roll-outs on a regular cadence with payer partners; coordinating with functional owners across domains including data, marketing, market operations, and care team leads to meet go-live timetables

  • Perform monthly reconciliation of membership data with payer partners to support accurate invoicing of Cityblock’s care management fee for active members. This requires analysis of member eligibility data in Looker, Cityblock’s reporting and dashboarding tool
  • Implement disenrollment cycles for members no longer eligible with Cityblock, and work alongside market operations to disseminate information about members pending disenrollment to care teams
  • Collaborate with payer partners on members to be retained in Cityblock’s care model despite meeting one or more criteria for disenrollment. This includes participation in monthly reconciliation meetings with actuarial stakeholders
  • Participate in product build initiatives to support automation of membership management workflows and analysis including automation of monthly reconciliation, churn analysis, as well as disenrollment and re-enrollment workflows

What We're Looking For

  • 2+ years of experience in analytical and operational roles. Experience with data analysis tools such as Excel and SQL. You thrive on combining rigorous data-driven analysis, strong operations intuition and judgment, and an ability to work well across a variety of teams to solve complex problems; Experience with insurance eligibility processes and data is a plus.
  • Deeply action oriented: You are excellent at project management, execution, and loop closure
  • Structured “systems” thinker. When engaging with any problem, you think not only about the immediate solution but also ways to help Cityblock efficiently solve that problem at scale through systems and repeatable processes.
  • Entrepreneurial self-starter. You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
  • High-energy, positive team player. You have a proven ability to influence without authority and build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are musts.
  • You are passionate about Cityblock’s mission, just like the rest of us, and are excited to be an integral member of the team

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.

Sylvia

VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.

Neves

Product Design Lead

What are Cityblock Health Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Promote from within
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