The Building Operations Manager reports directly to the Director of Operations and will be responsible for providing strategic, cross-functional support for the Operations team to ensure the successful execution of high-level operational projects and standardized processes across the territory and region. The role is connected to the USC Operations Excellence team and will spend 50% of their time working together with the regional team to drive operational consistency across the region. The role will primarily focus on project identification, management, reporting and execution to continuously improve and optimize operational standards and processes while also serving as a ground control for all teams that deliver services within the Operations Department including but not limited to: Facilities, Safety & Security, Technology Services, Community Services, Finance, Member Experience, Real Estate, Leasing, and Development. Responsibilities vary from identifying opportunities to gathering data and analytics, project management, budget tracking, vendor management, dashboard creation, and communication to all internal and external stakeholders.

Building Operations Key Responsibilities

• Project manage key initiatives related to enhancing the community experience, creating operating efficiencies and/or incremental revenue streams related to any of the main operational support functions mentioned above as well as leading innovation projects for the territory and region.

• Identify and implement new Standard Operating Procedures (SOPs) and provide ongoing training/resources that improve operational efficiency, effectiveness, and/or costs

• Work with Community to optimize operational efficiency at the building level and serve as the point of contact for all operational procedures communicated from HQ

• Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process

• Assist in monthly Operating Expense review to look for opportunities to resolve challenges and create new processes to drive profitability

• Liaise with vendor management team to drive accountability and negotiate prices with top vendors

• Assist in the execution of special projects and new business verticals that arise

• Build and maintain relationships with internal team members and external resources

Data Analysis & Reporting

• Leverage data to develop dashboards and Powerpoint/Google slides decks to analyze the business and identify opportunities to create efficiencies

• Provide monthly, quarterly, and yearly statistical data reports (in addition to any ad hoc requests) and deliver thoughtful, actionable feedback to Operations leadership

• Track all projects and best practices ensuring dashboards accurately reflect implementation and results

• Track data trends to identify escalation-worthy items in a timely manner

• Pinpoint big-picture asset or process deficiencies across the territory

• Partner with data platform teams to continuously improve current reporting, metrics, and provide feedback on underlying systems

To Be Successful You Should:

• Demonstrate the ability to prioritize under pressure, without specific direction, while maintaining business priorities

• Ability to analyze situations objectively, providing unique and varied perspectives to challenges

• Excellent time management, organization, presentation, and prioritization skills

• Demonstrate the ability to problem solve and resolve conflict

• Have exceptional communication and interpersonal skills

• Take an innovator and creator’s approach to any issues that may arise

• Love details and deliver results on time and with exceptional quality

• Strict sense of confidentiality and business proprietary

• Uses regional systems and processes to document all project scope, timeline, and budget.

Experience and Requirements

• Two to four years of direct and relevant project management experience with a track record of strong performance (experience in Construction, Asset Management, Real Estate or Operations a plus)

• Bachelor’s degree required (Postgraduate and/or other certifications a plus)

• Project Management and/or Six Sigma certification preferred

• Passion and understanding of WeWork’s mission and values a MUST

• Highly flexible and adaptable to continuous change and growth

• Excellent verbal and written communication and interpersonal skills

• Exceptional organizational and multitasking skills

• Ability to work well with a great deal of autonomy

• Ability to solve problems with innovative thinking

• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

• Financial literacy and business operations experience a plus

• Passion and understanding of WeWork’s mission and values