Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.
The Outreach Coordinator functions as part of the Medical Operations team, working primarily in support of the full-time and network physicians. The Outreach Coordinator will be paired with a dedicated team of physicians to provide support. The Outreach Coordinator maintains member-facing contact, conducting personalized outreach to members who require additional assistance completing their treatment request. Acting as the liaison between the member and physician for non-medical issues, the Medical Coordinator forms an integral part of the member’s healthcare team at Ro.
This is a 3-month contracting position.
What You'll Do:
- Conduct outreach to patients requiring follow-up for non-clinical, administrative issues
- Assist patients with scheduling and completing phone and video appointments with their provider
- Assist with other provider/member-related ad hoc project
What You'll Bring:
- Excellent time management and organizational
- Detail oriented
- Excellent written and verbal communication skills
- Customer service experience is a plus
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.