Partner Strategy & Operations Lead
On the Partner Strategy & Operations team, our mission is to grow, retain, and ensure a top-notch experience for our valuable merchants so that DoorDash continues to have the best selection for its customers. As a Partner Strategy & Operations Lead, you’ll be responsible for building the best account management and sales engine to service our merchants at scale.
In this role, you’ll define and execute strategic initiatives that enable partnerships at scale. Our sales and partner management teams are the heart of DoorDash, and you’ll be part of the engine that powers these teams. You’ll work cross-functionally between our sales, partner management, operations, product, and analytics functions. You will build and execute go-to-market playbooks, drive initiatives to enhance productivity, design new processes, and determine product and resource allocation needs.
We’re looking for someone who is self-motivated, highly analytical, data-driven, and has exceptional interpersonal and relationship-building skills.
What you’ll do
- Strategize – Devise and execute initiatives against the overall post-sales org strategy for growing the merchant and ensuring a top-notch partner experience
- Experiment – Use data-driven decision-making and sound business judgment to run tests that will drive improvements
- Optimize – Build the best post-sales engine so DoorDash continues to retain and grow its highest quality selection for its customers
- Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply rep productivity
- Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets
- Entrepreneurial – You have a bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment
- Naturally curious – You always look for ways to innovate and improve and want to share the vision and direction of the company
- Relentless – You roll up your sleeves and do whatever it takes to make things successful
- Analytical: You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel
- Relationship-builder – You can influence and motivate people at all levels across a variety of job functions
- Problem solver – You can independently translate high-level goals into actionable plans
- 2-3 years of experience in consulting / strategy / business development / operations / technology / banking or related experience; high-growth or early-stage startup experience is a plus
- Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
- Excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is preferred
- Expert communication and interpersonal skills
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation packages and comprehensive health benefits.
DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.