Box
New York, NY

Premier Services Specialist

| Greater NYC Area
Purpose 
It's an amazing time to be working at Box and transforming the content management landscape can't be done without providing best-in-class support for our developers, administrators, and end users. In this role, you ruthlessly pursue user delight and bridge the gap between our most strategically important customers and our Product team. Box Premier Services is redefining what it means to be technical support. We are intelligent, resourceful, clever, and committed. We break through walls to solve our customers' problems. We don't follow scripts. We listen, understand, and act as internal advocates for some of the world's largest enterprises. We are evaluated on our ability to GSD, not churn through cases. Beyond solving your customer's problems via phone and email, you continually analyze quantitative and qualitative user trends and share them with the Product team. You are a product expert and can articulate your customers' business need. You are a user advocate and a consultant for Box's full suite of web and desktop applications and services.
 
Why Premier Services needs you
We are a team of highly motivated individuals that provide best in class support for Box's Premier customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next. As our team grows, we are looking for someone with 2 or more years of experience working for a SAAS company; support/account management experience preferred. This person has a strong sense of empathy with customers and has previously demonstrated ability managing priorities in a fast-paced environment.
 
Why Box needs you
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in.
 
Why you need Box
In this role, you will become an expert on all the functionality of the Box product. You will learn how our largest customers use Box on a "day to day" basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with the client and an internal, cross-functional team (Customer Success Managers, Engineers, Implementation Consultants, and Product Managers) to optimize our service to Premier users. You will work closely with our Premier clients to ensure they are set up for success from the get go. You will focus on improving our Support processes, measurements, and beta new approaches/technologies. Additionally, you will act as a Senior member of our Support team and help onboard and grow all of our agents. 
 
Who you are 
You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving process. You can turn a frustrated customer into a Box advocate. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs.
 
Here's the fine print:
  • You have a BA/BS degree or equivalent experience.
  • You've had experience with Process Improvement, User Education and/or Client Facing Presentations.
  • You've had experience supporting large enterprise accounts as well as some exposure to project management.
  • You have excellent written and verbal communication skills.
  • You have high attention to detail and ability to troubleshoot.
  • Must be a Box user (it's free!)
About Box:
Founded in 2005, Box (NYSE:BOX) is transforming the way people and organizations work so they can achieve their greatest ambitions. As the world's leading enterprise software platform for secure content collaboration, Box helps business of all sizes in every industry securely access and manage their critical information in the cloud. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit www.box.com.
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Where we are

386 Park Avenue S, New York, NY 10016

Technology we use

  • Sales & Marketing
    • SalesforceCRM
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What are Box Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
As well as your birthday!
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies

Jobs at Box
16

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Solutions Consultant

Box
Greater NYC Area
9 hours ago
+19
The SC will interface directly with C-Suite and Director level contacts of strategic enterprise accounts to pitch, solution, negotiate and close consulting deals. The SC will be focused on crafting consulting solutions specifically aligned to a renewal cycle and the Customer’s long-term objectives. The SC will build the value proposition of a proposed solution and work with partners and Box Consulting SMEs to properly scope and estimate the level of effort. The ability to help shape and lead a deal as well as to think critically and leverage other resources effectively is a "must-have" for this role.

Manager, Mid-Market Sales

Box
Greater NYC Area
3 days ago
+19
At Box, we are changing the way companies work, share content, and collaborate. We have grown year over year and are adding dynamic and energetic salespeople to evangelize Box and build out our Mid-Market accounts. As manager of the Mid-Market team, you will lead a team of Account Executives in building and closing pivotal deals across all industries. You will be joining a team of people who are smart, organized, thorough, and take pride in initiating meaningful relationships with future customers.

Associate Implementation Consultant

Box
Greater NYC Area
4 days ago
+19
You are a customer advocate and are motivated by helping others succeed. You listen well, ask questions, and translate business needs into something that you can execute against. You build trusting relationships and are not afraid to advise a customer on how to improve their strategy when they might not be acting in their own best interest. You are comfortable being the liaison between multiple distinct teams that have competing priorities. You are persuasive, professional, flexible, and detailed, and you are ready to join a strong team that's influencing the long-term success of the company.

Senior Contracts Negotiator

Box
Greater NYC Area
4 days ago
+19
Draft, negotiate and manage a broad range of commercial contracts including Non-Disclosure Agreements, Amendments, Service Agreements and Statements of Work in support of the sales under supervision of and in collaboration with attorneys. Maintain and track status of negotiations to keep key stakeholders including executives up to date. Advise and guide on existing agreements including drafting amendments where appropriate. Assist sales team in responding to questionnaires and requests for proposal. Define risks and communicate escalations effectively with relevant stakeholders to resolve contractual issues quickly. Partner with attorneys, sales, deal desk, technical accounting, security, compliance and other stakeholder teams to ensure agreements are consistent with Box policies and processes. Serve as the designated contact for contract related questions to internal stakeholders. Develop and maintain contract templates, clauses and playbooks to establish consistency in negotiations and align with company policies.

Change Management Consultant

Box
Greater NYC Area
4 days ago
+19
In this role you build collaborative relationships with a range of customers spanning industries. You are focused on ensuring that both new and existing Box customers are equipped to to drive end user excitement and strategic adoption of Box. You work closely with our customer implementation teams to identify sophisticated content use-cases and overcome the people-centric challenges of moving to a cloud environment. 

Mid-Market Account Executive

Box
Greater NYC Area
5 days ago
+19
As a Mid-Market Account Executive, you will be responsible for seeking out new customers and communicating how Box can help meet their content management and collaboration needs. You will have experience prospecting, running discovery calls/demos, negotiating, and a track record of closing new business. You should also understand use cases and how to sell across multiple departments and industries. To be successful in those role you will understand how to go after new business and build relationships with potential customers. Intrigued? We want to speak to you! 

Strategic Enterprise Account Executive

Box
Greater NYC Area
5 days ago
+19
Our Enterprise Sales Team is a group of field Account Executives responsible for closing net new business within assigned territories. We're looking for someone to join our East team selling into strategic enterprise accounts in the tri-state area. Our salespeople are selling a disruptive vision of how Box can help manage content in the digital age, modernize workflows, or build custom applications.   

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
5 days ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Commercial Counsel

Box
Greater NYC Area
6 days ago
+19
Draft, review and negotiate a variety of commercial agreements, primarily enterprise cloud sales contracts involving nuanced global data protection and privacy issues IP, and risk management. Work with and provide actionable advice to business executives and other internal stake-holders on a broad range of complex legal, business and strategic issues as they arise in a fast-paced, rapidly-changing environment. Research legal issues, draft and update templates, policies, playbooks and other projects as needed.

Platform Solution Architect

Box
Greater NYC Area
6 days ago
+19
Box is looking for the next member of a highly impactful and visible team. The Platform Solutions Architect role will partner with our world-class sales team, our Box Consulting team, our partners and serve as the primary technical advisor for customers and ISVs that want to build the next generation of enterprise applications on the Box platform. This role requires a strong technical background, project management experience, and a strong presentation ability. It also requires a willingness to learn as you will rarely be called upon to architect the same application twice.

Senior Technical Consultant

Box
Greater NYC Area
1 week ago
+19
Purpose Why is it easier to share content on YouTube and Facebook than it is at work? At Box, we’re disrupting – and transforming – how businesses share, manage and access documents, media and other information with Cloud Content Management and with the Box Platform, we are taking it to a whole new level. Whether someone is building a line of business app, content management software or in need of displaying content beautifully on both web and

Inside Enterprise Account Executive

Box
Greater NYC Area
1 week ago
+19
This role is for sales reps with 1-3 years closing experience who want to focus on Enterprise size companies. To be considered, you will have a track record of success working within a team, excellent prospecting and organizational skills, and love to win. This is an incredible opportunity for someone who is passionate about technology, has sold complex solutions...

Event Marketing Manager, East

Box
Greater NYC Area
1 week ago
+19
Box is seeking a New York based Event Marketing Manager who will be responsible for strategic event marketing programs for the East region. In this role, you will work alongside the East regional sales team as part of the Events Marketing Team, bringing Box campaigns and programs to life. This position will develop and drive high touch event programs that generate quality pipeline, move prospects through the sales cycle, and build customer intimacy. The Event Marketing Manager is accountable for executing event plans and driving successful outcomes.

Value Engineer

Box
Greater NYC Area
1 week ago
+19
The Team Value—easy to describe with broad generalities but terribly difficult to quantify with hard measurements. And that is the task that Box Value Engineering (BVE) has taken on. Our team seeks to help its customers and prospects understand, measure, and ultimately optimize their Box investment. Much like Box is redefining how people work together, Box Value Engineering seeks to transform how value is measured. We do not rely on

Associate Technical Consultant

Box
Greater NYC Area
1 week ago
+19
Purpose Why is it easier to share content on YouTube and Facebook than it is at work? At Box, we’re disrupting – and transforming – how businesses share, manage and access documents, media and other information with Cloud Content Management and with the Box Platform, we are taking it to a whole new level. Whether someone is building a line of business app, content management software or in need of displaying content beautifully on both web and

Sales Development Representative (2019 & 2020 Graduates)

Box
Greater NYC Area
1 week ago
+19
As a Sales Development Representative (SDR), you will be the first point of contact for our customers and demonstrate high levels of professionalism and Box product knowledge. You will be qualifying inbound leads, routing them to Account Executives, and tracking various data points that will help optimize our sales efforts. This is a fantastic opportunity to launch your career in software sales. You will be working in a fast-paced environment and interfacing with all levels of buyers, including senior executives. You will learn how to understand a lead's needs and effectively communicate how Box will meet them by leveraging our key product offerings like Governance, KeySafe, Platform, and Zones.