Peloton
Peloton is the leading interactive fitness platform globally, with a passionate community of over 6.9 million Members.
New York , NY
Hybrid

Product Design Ops, Program Manager

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Peloton is seeking a Product Design Ops Program Manager to help optimize the efficiency and output of our Product Design team processes and resources. This role will report to the Director of Product Design Ops.

This role sits on the Engagement Software Product Design team. This team is responsible for the design of our member-facing software experiences – including but not limited to the software on the Peloton Bike, the Peloton Tread, and Peloton Digital.

This role works collaboratively with Product Managers, UI Designers, UX Designers, User Researchers, Product Analysts, Engineers, and TPMs to understand, plan, track, and deliver user facing products and experiences. 

The Product Design Program Manager has an understanding of the goings-on for all the in-flight and upcoming Product Design projects in their purview – and is able to provide valuable information back to the team, optimize the path towards completing projects, and call out any issues or risks to efficient and effective project completion.

Note - This role is not a Product strategy, UI or UX design role. It is a role on the team that explicitly focuses on process optimization and project tracking.


IN THIS ROLE YOU WILL:

  • Work in a flexible, adaptable, and empathetic way, understanding that each team and individual contributor will have unique work styles, and each project will vary in its specific process needs.
  • Assist in scoping and determining milestones and schedules for Product Design and User Research projects. Intake changes to project plans and priorities, and help manage downstream impacts to other project timelines and resource capacity. 
  • Take the lead on ensuring projects move forward seamlessly and efficiently by coordinating (and often attending) Product Design and User Research reviews and check-ins. 
  • Identify and remove blockers to enable Product Designers and User Researchers to work productively toward project goals. 
  • Track progress throughout the duration of a project (from definition to launch and beyond) with a mindfulness toward dependencies, and facilitate effective communication within and across teams.
  • Maintain documentation and dashboards that allow for quick and efficient understanding of resource capacity and project status.
  • Facilitate design sprint planning and standups, and understand the status of active projects across the Product Design and User Research team. Report on project status regularly to your manager, and broadly across the Product organization.
  • Attend weekly syncs organized by TPMs to share design project statuses and stay informed about engineering timelines. 
  • Work with designers to understand design debt priorities and design initiatives and assist with scheduling this work into sprint plans.
  • Coordinate effective collaboration protocols between Product Design and the Marketing Creative team. 
  • Facilitate retrospectives for the Product Design team to build teamwork, identify pain points, and support the ongoing improvement of team processes.


ABOUT YOU:

  • Has 3 - 4+ years working in Design Ops or Design Program Management in an agile software development environment, or similar experience.
  • Can demonstrate a deep understanding of Product Design and User Research processes and deliverables.
  • Understands the agile development process and has experience working with technical project managers. 
  • Bonus: experience working alongside hardware design teams.
  • Bonus: experience working on localization projects.
  • Passionate about product design – a strong advocate for designers as well as the users they design for.
  • Knows what it takes to get products and features shipped.
  • Flexible to the unique work styles and strengths/weaknesses of each team and team member.
  • Motivated to continuously seek opportunities to create efficiencies and improve team performance.
  • Ability to quickly learn and adopt new project management tools.
  • Excellent problem solving skills; thrives when working with complexity.
  • Organized and detail-oriented: able to track multiple moving workstreams.
  • Cool, calm, and collected under pressure.
  • Able to communicate well with a variety of stakeholders in an open, direct, and clear way. 
  • Builds strong relationships throughout the company and earns the trust of team members. 
  • Works well in a fast paced environment.
  • Highly self-motivated and self-managed. Able to adapt in a new space.
  • Strong listener: able to deeply understand the team’s needs, ask the right questions to keep a project moving in the right direction, and proactively pursue feedback. 

 

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.

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What are Peloton Perks + Benefits

Peloton Benefits Overview

At Peloton, we do not subscribe to a one-size-fits-all approach - our workforce is diverse, so our benefits must be, too. Our goal is to enable our team members to be their best, most authentic selves while providing inclusive benefits to them and their families in the moments that matter most. Peloton is proud to offer comprehensive health care, mental health benefits, childcare solutions, generous paternal leave, equity packages, and more to all full time team members. In the United States, we are proud to have recently extended our medicinal benefits offering to portions of our part-time populations at certain threshold of hours. All team members are eligible for a referral bonus plan, pre-paid legal assistance, product & appear discounts, and complimentary access to the Peloton digital app.

Culture
Volunteer in local community
Peloton offers paid Volunteer Time Off to enable and empower our team members to volunteer for causes that positively impact their communities.
Partners with nonprofits
Peloton has donated funds to organizations across a variety of causes, inclusive of Hunger Relief Efforts, Civil Rights Groups, and more.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Peloton's remote work program allows Team Members to work from home on occasion, as needed for them.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Peloton Employee Resources Groups are employee-led groups that foster a diverse and inclusive workplace aligned with Peloton's organizational mission, values, goals, business practices, & overall D&1
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Peloton employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental insurance
Peloton's dental plan covers up to $3000 of expenses.
Vision insurance
Health insurance
Peloton covers up to 90% of premiums for high deductible health plans.
Life insurance
Peloton's Life Insurance is equal to 2 times an employee's annual salary with a minimum coverage of $100,000.
Pet insurance
Pet insurance is a voluntary employee-paid benefit.
Wellness programs
Team workouts
Peloton team members have free access to the Peloton digital product and can take workouts anytime!
Mental health benefits
Peloton partners with Lyra to provide mental health benefits to all employees, with 25 free sessions per year.
Financial & Retirement
401(K)
In addition to benefits that provide security for you today, you can make saving for the future easy with a 401(k) plan that allows you to save a portion of your salary towards retirement.
401(K) matching
Peloton provides employees with a 401(K) matching plan managed by ADP. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Our Employee Stock Purchase Plan (ESPP) is an optional program that allows eligible team members to use payroll deductions to purchase Peloton stock twice a year at a discount.
Child Care & Parental Leave Benefits
Childcare benefits
Peloton partners with Bright Horizons and Urban Sitters for Backup child care assistance. Subsidized child care & family care.
Generous parental leave
Parental Leave is a Company-Paid benefit which will pay your salary following the birth, adoption, or placement of a child. Up to 18 weeks total.
Family medical leave
Peloton provides eligible team members with up to 12 weeks of unpaid, job-protected leave per year.
Adoption Assistance
Peloton reimburses for eligible adoption expenses and 18 week of paid leave.
Vacation & Time Off Benefits
Generous PTO
Hourly team members receive between 10 to 20 days per year of paid time off based on years of service.
Paid volunteer time
Peloton employees receive 16 hours per year of paid volunteer time.
Paid holidays
Paid sick days
Team Members receive 48 hours of sick time up front.
Office Perks
Commuter benefits
Peloton offers pre-tax commuter benefits for all employees for both Transit and Parking.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Peloton hosts happy hours in our NYC Penthouse on occasion.
Recreational clubs
Relocation assistance
Peloton offers a comprehensive relocation policy for employees relocating.
Fitness stipend
Peloton is proud to offer all full-time team members an annual reimbursement of $500 for Wellness related events registration/sponsor fees.
Home-office stipend for remote employees
During these unprecedented times, Peloton offers remote employees the ability to reimburse purchases for their at-home office, not exceeding $500.
Onsite gym
Professional Development Benefits
Tuition reimbursement
Peloton has partnered with Gradifi to help pay down your student debt and pay for your children's future education.
Promote from within
Continuing education stipend
Peloton provides $5250 annually of financial assistance for certain education related expenses to foster & encourage the professional development of our team members.

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