Clyde is an end-to-end product protection platform that is re-thinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout, so we’re building products to deliver value at every stage of this relationship.

As a Program Coordinator at Clyde, you'll primarily oversee the process of matching eligible products to service contract programs and manage the ongoing process as new products are added to existing merchant catalogs. For newly signed merchants, you will partner with Clyde’s Implementation Team to assist with the product and program matching process. In addition, you will create the weekly new product file and the monthly claims file for our obligor partners. A core function of this role will also include supporting the Senior Program Managers as new product categories are identified for coverage and completing the various administrative tasks associated with managing service contract programs. You are incredibly thorough and detail oriented, and will have experience in completing assigned tasks in a timely manner. As a Program Coordinator, your goal is to ensure that all merchants are optimized from a product/program matching perspective based on Clyde’s available assortment of service contract programs.

What you’ll do:

• Utilize Clyde’s product matching tool to align eligible products to appropriate service contract programs for our merchants
• Interpret reports and develop actionable plans to deliver weekly and monthly reporting for our partners
• Perform data analysis on data sets pulled from a variety of systems and tables
• Enhance process efficiency and accuracy through automation or establishment of manual processes
• Support Senior Program Managers’ administrative needs and other departments through data analysis
• Own documentation of assigned processes in compliance with various audit requirements and ensure those processes are adhered to
• Act as a resource to our obligor partners’ team members
• General support including but not limited to email and ticket support as needed

Requirements

This position is for you if...

• You are looking to support programs and delivery of a product you can believe in, the market needs, and is the cutting edge solution in its space.
• You are organized and analytical. You know your way around a spreadsheet and use facts to create your case.
• You have a passion for helping others, no matter how tactical or strategic the need.
• You thrive in a complex, competitive environment.

What we look for:

• 3 or more years of experience managing service plans or extended warranty programs for an OEM, retailer or 3rd-party warranty administrator
• Experience working cross functionally and prioritizing requests

• Ability to operate in a highly ambiguous and fast-paced environment
• A nimble approach to navigating client facing and internal challenges
• Urgency, consistency and impeccable follow through
• Bonus for experience working for a technology or SaaS organization

Benefits

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, and a creative culture. We are building a really exciting company and can’t wait for you to join us.