Oh Snap!
This job is no longer active - but you can still view the details below.

Program Manager, Incident Management

| Greater NYC Area

Our mission is to improve lives by learning from the experience of every cancer patient. We are accomplishing that mission by building an oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges.

Today, the Flatiron Health platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen to advance cancer care and accelerate research.

The Program Manager plays a critical role in our TechOps organization by providing oversight and governance for the FlatIron Incident Management Program. In this role you will:

  • Develop and implement a governance program for Flatiron's Incident Management processes and procedures, ensuring they are tested regularly.
  • Interface with Engineering, Product, and Customer Support to develop plans for responding to potential disruptions in technical services.
  • Plan and lead post-incident reviews that identify potential causes for the incident.
  • Document corrective/preventative action plans and collaborate with relevant Engineering, Customer Support, and Product teams to ensure they are implemented.
  • Identify systems and tools that improve incident visibility, classification, and prioritization.
  • Articulate trends and findings of event classifications to relevant stakeholders.

Requirements:

  • 5 years of experience in Program/Project Management or previous incident manager experience.
  • Previous experience with the methods and techniques used for assessing and managing risk in IT Environments.
  • Previous experience in implementing ITSM toolsets and a clear understanding of how tools should be used to support the incident management toolset.
  • Excellent Interpersonal, verbal, and communication skills across varying technical skill levels.
  • Effective time management skills; ability to prioritize tasks amongst shifting priorities and deadline pressures.
  • Previous professional experience working with agile scrum software engineering teams.

Bonus points:

  • ITIL Incident Management Framework
  • Experience working with web applications and high-level programming languages.
  • Working understanding of IT Compliance frameworks such as HIPAA, PCI, and SOX.
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health has returned to Soho. We're right next to Trader Joe's! Soho is filled with boutiques, fancy chain stores and art galleries.
One Soho Square at 233 Spring Stree, New York, NY 10013

An Insider's view of Flatiron Health

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron’s holistic employee experience program translates our values into reality. We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Daily catered meals
Stocked Kitchen
Endless snacks & beverages
Happy Hours
Professional Development Benefits
Job Training & Conferences
Robust learning & development curriculum. Participate at industry events.

Additional Perks + Benefits

On a monthly basis, we host a Wellness Day that includes massages, manicures, and meditation sessions. We often set up booths for local wellness organizations and fund on site and off site fitness classes. We also host a bi-weekly meditation in the office.

More Jobs at Flatiron Health74 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Project Mgmt
new
New York
Operations
new
New York
Project Mgmt
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
Developer
new
New York
Finance
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Sales
new
New York
Operations
new
New York
Sales
new
New York
Data + Analytics
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Data + Analytics
new
New York
Finance
new
New York
Operations
new
New York
Design + UX
new
New York
Operations
new
New York
Data + Analytics
new
New York
Sales
new
New York
Developer
new
New York
Finance
new
New York
Marketing
new
New York
Data + Analytics
new
New York
Project Mgmt
new
New York
Developer
new
New York
Developer
new
New York
Finance
new
New York