Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY

Program Manager, Incident Management

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Our mission is to improve lives by learning from the experience of every cancer patient. We are accomplishing that mission by building an oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges.

Today, the Flatiron Health platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen to advance cancer care and accelerate research.

The Program Manager plays a critical role in our TechOps organization by providing oversight and governance for the FlatIron Incident Management Program. In this role you will:

  • Develop and implement a governance program for Flatiron's Incident Management processes and procedures, ensuring they are tested regularly.
  • Interface with Engineering, Product, and Customer Support to develop plans for responding to potential disruptions in technical services.
  • Plan and lead post-incident reviews that identify potential causes for the incident.
  • Document corrective/preventative action plans and collaborate with relevant Engineering, Customer Support, and Product teams to ensure they are implemented.
  • Identify systems and tools that improve incident visibility, classification, and prioritization.
  • Articulate trends and findings of event classifications to relevant stakeholders.

Requirements:

  • 5 years of experience in Program/Project Management or previous incident manager experience.
  • Previous experience with the methods and techniques used for assessing and managing risk in IT Environments.
  • Previous experience in implementing ITSM toolsets and a clear understanding of how tools should be used to support the incident management toolset.
  • Excellent Interpersonal, verbal, and communication skills across varying technical skill levels.
  • Effective time management skills; ability to prioritize tasks amongst shifting priorities and deadline pressures.
  • Previous professional experience working with agile scrum software engineering teams.

Bonus points:

  • ITIL Incident Management Framework
  • Experience working with web applications and high-level programming languages.
  • Working understanding of IT Compliance frameworks such as HIPAA, PCI, and SOX.
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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

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