LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

We are seeking a Partner Program Manager to scale and manage the success we are having in our partner delivery programs. You will own the day to day operations of managing our enterprise partners and responsible for the partner’s delivery capabilities and success. Your role in our Global Revenue Organization and Global Enterprise Technology Services is key to success as you help drive LivePerson’s revenue growth and scale.

Success will be measured by the quality of solutions delivered and the ability to scale our partner teams for internal and external needs. You will identify key areas in operations, support and enablement opportunities to scale and ensure the success of our partners.

Specific responsibilities include:

• Structures, standardizes and improves partner operations and enablement processes and support
• Participate in partner implementations and playbook methodology development processes – provide leverage to the implementation SMEs assigned to the project
• Managing the internal budget for partners directly tied to your day to day
• Engaging with internal teams by creating systems & processes to ensure successful Partner delivery
• Coordinating with internal product leadership teams on continuous improvement of our product and roadmap for Partners
• Continuous improvement of processes between your direct counterparts in the rest of Enterprise Technology Services 
• Ensuring Successful onboarding of partners and managing the performance, Growth & KPI for service delivery

We are an expert based culture and looking for leaders who can demonstrate the following:

• Leadership and customer management experiences in client-facing expert teams.
• Managed partner services relationship in your previous roles.
• Experience in dealing with a large variety of customers in both Enterprise and mid-market.
• Subject matter expert in creating processes and systems to best optimize partner delivery
• Experience in developing best practices for partners to leverage and deliver to the field.
• Proven track record of successful implementation of complex solutions.
• Experience in a consultative capacity in managing internal and external expectations.
• You are data driven and able to use the all relevant data available to make the best decisions.
• You are a team player with not only your direct team but the cross-functional teams that you support or support you.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.