About Q:
Managed by Q, the platform for office management, makes it easy to run your workspace. Founded in 2014, the company saves businesses and their employees valuable time by providing a range of subscription and on-demand services, from cleaning and maintenance to supply replenishment and wellness. Today, the Managed by Q technology platform connects thousands of businesses to the services required to seamlessly run their workspaces. The company is also committed to spreading a mission of economic empowerment by creating good jobs for its field staff and providing opportunities for small business to flourish. With operations in New York, Los Angeles, Chicago, and San Francisco, Managed by Q is redefining the way the world works.
About the role:
The Project Coordinator, Maintenance Operations, supports, refines, and helps scale Q’s fulfillment operations on a national scale. As the main point person for our clients, a Project Coordinator on the Maintenance team strives to provide the best user experience through competitive quoting, efficient scheduling/coordination of logistics, effective communication, and provides consistent quality service. The Project Coordinator is an advocate for our Maintenance operators in their daily work and sets operators up for success on projects.
About you:
- You’re a self starter. You own your responsibilities and look for opportunities around you to grow the company even faster
- You believe the best work is completed in teams, and understand the value of a strong relationship
- You are solutions oriented and will do whatever it takes to problem solve for our Operators, clients and team
- You are outgoing, empathetic and patient. You love working with people and helping them reach their best potential
- You enjoy making every client and Operator feel important not because you have to, but because they are
Responsibilities:
- Validate and vet appropriate maintenance projects in the Office Help & Mounting maintenance categories
- Use internal tools and systems to provide clients with quotes for maintenance services
- Coordinate scheduling between 1st party maintenance operators and customers
- Manage invoicing process once service is completed
- Assist with internal initiatives to improve operational processes & improve the operator experience
- Use Salesforce, Google Docs, Slack, smartphone, and proprietary internal technology to collaborate with the entire national Managed by Q team.
- Contribute to product development that will influence all of Q—from quoting, to invoicing, to user experience, you’ll help influence the future of product at Q
- Effectively and professionally instruct Maintenance Operators via written, face-to-face, or over-the-phone communication
- Subject matter expert of policies and procedures and effectively communicate to Maintenance Operator base
- Interact positively with and communicate openly with fellow Q team members
Qualifications:
- 1-2 years experience in a high-output, high-pressure team environment
- Experience with process improvement and/or systems design
- Experience working with and around multiple data and systems integrations
- Excellent verbal and written communication skills
- Bonus: Experience working with or managing hourly employees
- Bonus: Experience in a high growth technology startup or analyst/consulting role
Perks & Benefits
- Exciting opportunity at an ambitious company, that is creating the first operating system for the built world
- Competitive salary and flexible vacation policy
- Generous Stock Options
- 401(k) with company matching
- No cost premium option for medical and dental insurance
- Casual dress and pet-friendly office
- Cold brew and Kombucha on tap
- Team lunches, happy hours and company outings
- An insanely supportive, hardworking team, building something BIG