Project Manager (Contract)

| Greater NYC Area
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Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you!



What You'll Be Doing

  • Managing multiple client projects that involve one or more Zipari products.
  • Ensuring routine client requests are handled and problems are addressed.
  • Managing all client calls and being an advocate for your client, ensuring all team members are fully up to speed on product specifications, client needs, timelines, and responsibilities.
  • Partnering with Client Success Management and other various project teams to ensure products are delivered on time and to the agreed upon configurations of clients.
  • Creating weekly status reports and facilitating review meetings with clients.
  • Providing strategic support to teams and key stakeholders with leadership, operational planning and execution, change management, program design and implementation oversight.
  • Engaging cross-functional technical leads and program/project managers to build a collaborative, scaled approach to developing and maintaining sustainable business process configurations.
  • Managing expectations of both internal and external stakeholders by aligning communications and improving awareness on progress, issues, and risks.
  • Maintaining high quality assurance standards that support Zipari’s commitment to customer satisfaction and launching exceptional products.
  • Evaluating customer feedback and input to figure out the scope and focus areas of future projects.
  • Managing project estimation, analysis, requirements and design specifications to effectively define projects and necessary resources.
  • Concluding the priority and cost justification for suggested modifications or enhancements to existing projects.
  • Promoting teamwork and a collaborative work environment.
  • Coaching for performance; assisting with mentoring and career development for staff to help them achieve their performance goals.
  • Driving Zipari continuous improvement efforts.

Requirements

  • 7+ years of Program/Project Management experience
  • 5+ years interacting w/technical resources
  • 5+ years managing Agile projects
  • 3+ years of health insurance experience
  • Strong client facing consulting background
  • Ability to develop and maintain project plans, identify resource needs, and manage project schedule
  • Extensive experience defining and reporting on metrics to support organizational goals
  • Proven track record of planning and implementing an effective program management structure
  • Extensive experience implementing risk management protocols and ensuring the necessary “bottom up” and “top down” communications necessary to make them effective
  • Prior experience in matrix management and managing relationships between IT and the business
  • Collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables
  • Management experience, ability to guide and manage client delivery analysts and other junior resources to provide guidance and direction
  • Strong communication skills through written and verbal communication, with technical and non-technical audiences, including executives and customers
  • Ability to promote and foster teamwork and a collaborative work-environment
  • Strong problem-solving and problem identification skills to preempt obstacles and conflicts

Benefits

  • Competitive salary rate
  • Support for remote work during COVID-19
  • All Hands Meeting every month hosted by the leadership team
  • Casual dress

Zipari is committed to a diverse workplace and equal opportunity. We understand that the products we build and the work that we do is better and greater when it is inclusive of varied experiences, skills, and perspectives. We encourage everyone whose experience is close to what we are looking for to apply and allow our team to get to know you.

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Location

Zipari is located in the historic Dumbo neighborhood. Outlined by the beautiful Brooklyn Bridge Park, enjoy lunch outside or under the Brooklyn bridge

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