The Project Manager will be a key driving force in executing Customer Success related initiatives while taking a significant part in running the operational side of the teams. Leading cross-functional projects from idea to full execution while being responsible for defining, implementing and improving work processes related to Customer Success and enabling our fast rapid scale.

About The Role:

• Lead and build the operational workflows required to optimize our processes and deliver value at scale both internally and externally
• Ownership of project execution end to end from initiation, setting goals & success measurements, getting stakeholders buy-in and implementation of the new processes
• Leverage deep product knowledge to lead technical aspects of our Customer Success projects
• Adjust project scopes and timelines in a fast-paced and dynamic environment
• Working closely and in full collaboration with stakeholders from the Customer Success groups as well as with other departments within monday.com
• Support project team members with tasks you assign them
• Responsible for enablement and change management related to projects
• Drive the annual Customer Success planning process and always think about innovative aspects to optimize our day to day work
• Straighten the collaboration between our CS teams around the world to make sure processes are aligned and knowledge is being shared

• 3+ years of experience as a Project Manager/Operational role in a technological company
• Can-do approach with a strong sense of ownership and the ability to work independently, learn and move fast.
• Proven experience leading complex cross functional projects in a multi cultural, multi time zone environment.
• Organized, details oriented with the ability to handle multiple projects & activities simultaneously while meeting targets.
• Team player, egoless with a proactive approach that thrives in a dynamic, ever-changing environment.
• Excellent writing and verbal communication skills in English.