Project Manager, Customer Success
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The Project Manager will be a key driving force in executing Customer Success related initiatives while taking a significant part in running the operational side of the teams. Leading cross-functional projects from idea to full execution while being responsible for defining, implementing and improving work processes related to Customer Success and enabling our fast rapid scale.
About The Role:
- Lead and build the operational workflows required to optimize our processes and deliver value at scale both internally and externally
- Ownership of project execution end to end from initiation, setting goals & success measurements, getting stakeholders buy-in and implementation of the new processes
- Leverage deep product knowledge to lead technical aspects of our Customer Success projects
- Adjust project scopes and timelines in a fast-paced and dynamic environment
- Working closely and in full collaboration with stakeholders from the Customer Success groups as well as with other departments within monday.com
- Support project team members with tasks you assign them
- Responsible for enablement and change management related to projects
- Drive the annual Customer Success planning process and always think about innovative aspects to optimize our day to day work
- Straighten the collaboration between our CS teams around the world to make sure processes are aligned and knowledge is being shared
- 3+ years of experience as a Project Manager/Operational role in a technological company
- Can-do approach with a strong sense of ownership and the ability to work independently, learn and move fast.
- Proven experience leading complex cross functional projects in a multi cultural, multi time zone environment.
- Organized, details oriented with the ability to handle multiple projects & activities simultaneously while meeting targets.
- Team player, egoless with a proactive approach that thrives in a dynamic, ever-changing environment.
- Excellent writing and verbal communication skills in English.
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