Project Manager, Global Services & Support

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including HBO, Disney, Guardian, Burger King, Seamless, Delivery Hero, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020). Our London office has also been Great Place to Work-Certified for 2021 by Great Place to Work UK.

WHAT YOU’LL DO

As GSS Operations Project Manager, you’ll be managing operational projects that are core to the strategic future of the Global Services and Support (GSS) team within Braze. Scoping and running projects alongside leadership stakeholders with demanding timelines, you’ll be delivering operational excellence into their teams. 

This opportunity is at the core of the new GSS Operations initiative and you’ll be a trusted advisor and operational leader to GSS Service Delivery leadership, establishing a best practice for the delivery of operational improvements and tracking their success metrics. If you’re an organised, technically minded inspirational leader; if you enjoy a ‘can do’ environment where everyone gets their hands dirty, then this role may be for you. 

Managing Key Projects

Project manage simultaneous projects that will ultimately deliver process improvements within internal GSS delivery teams aligned with their data-driven strategic plans. Your role will involve scoping the full lifecycle of key GSS projects from requirements gathering and project planning through to enablement and handover of deliverables to your stakeholders - within the agreed timeframes. You will define key performance metrics and SLAs for your core programs and processes. You will liaise with the GSS Leadership team to report progress and results against all GSS Operations projects.

Project Resourcing

You will determine the relevant roles that are needed to deliver the projects on time and meet with corresponding leadership to get help with resourcing your projects. Project teams often include resources from departments and divisions beyond GSS. You will need to be able to build strong relationships with leadership teams across the Braze business so that you can successfully partner with them to create great project teams.

Project Subcontracting

Some project work may require skills that are not available within Braze, and in those instances, you will be responsible for identifying and recommending external vendors. You will need to be able to locate relevant companies, help them to clarify the scope of work and present your recommendations and cost planning to the GSS Senior Leadership team. Keeping costs within agreed margins will be crucial.

WHO YOU ARE

You will have solid experience of project management within an Operations team. You are the type of person who can manage multiple, complex workstreams and never miss a beat. You will be able to convey your ability to manage significant projects or programs explaining how and why they succeeded. 

Customer satisfaction will be at the heart of everything that you do and alongside this you will have a strong completer-finisher attitude.

You enjoy the clarity of a well-documented solution that brings order into a complex world. You work diligently to achieve your goals, you think broadly about organizational change management, and you team well with key stakeholders from across the business to achieve your goals and help them towards theirs. You are experienced with being accountable to senior leadership.

Your broad range of skills allow you to cover new and challenging scenarios, always flexing as strategies solidify.

WHAT YOU HAVE

  • 3-4 years of managing complex projects in a Service Delivery / Professional Services environment in a growing SaaS business.
  • A tenacity in getting your messaging across to others in a way that will inspire them to see your envisaged solution.
  • A desire to be hands-on in your daily workload and to drive results through personal examples.
  • Proven track record of project management skills in a complex and technical arena; seeing through the mist of requirements to drive out actionable results.
  • Examples of influential moments when you won over key stakeholders to a best of breed strategy.
  • Solid organizational skills, including attention to detail and ability to handle multiple priorities.
  • Great communication skills and comfort navigating key stakeholder management across a diverse technical audience, including senior leadership.
  • Bonus Points:
    • Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute methodologies, agile/scrum, and/or software development lifecycle)
    • A project management certification such as PMP, CSM, PRINCE2, etc
    • Experience of using Jira and/or Asana project management tools 
    • Working knowledge of Salesforce and Confluence
    • Strong experience with Google Suite

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

Braze is deeply committed to diversity, equity and inclusion and making our organization a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information or any other protected class. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you are selected to interview, to request an accommodation either as part of the interview process or during your potential employment with Braze, please let your recruiter know and a member of our People Relations team will follow up with you.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Daily sync
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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