Project Manager, Patient Marketing at Quartet Health

| Greater NYC Area | Remote
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Company Description

Quartet is a healthcare technology and services company on a mission to improve the lives of people with mental health conditions. We connect people to the right mental health care at the right time. Our collaborative technology and range of services bring together physicians, mental health providers, and insurance companies to effectively improve patients' health and drive down healthcare costs. Backed by $160.5 MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, and Echo Health Ventures, Quartet is headquartered in NYC and is currently operating in several markets across the United States — Pennsylvania, Washington, Northern California, New Jersey, North Carolina, Louisiana, and Illinois.

The Role

The mission of this role is to seamlessly manage and execute Quartet’s patient marketing portfolio, including a dynamic portfolio of internal and external collaboration on the sales, implementation and growth of Quartet’s quickly growing direct-to-patient channel. This person will lead the evangelization and practical implementation of Marketing requirements that support various stakeholder teams as they grow user acquisition and engagement within Quartet’s self-activation channel. They will expand Quartet’s efficiency to launch new markets and campaigns, working in a highly-collaborative manner internally across teams, and externally in partnership with Health Insurance Plans, Health Systems and Employer Groups. 

Accountabilities:

This is a highly collaborative role, with a strong focus on project management, and driving high quality deliverables across the finish line. This person will liaise internally between our Business Development, Customer Success, Markets, Legal & Compliance, Creative and Marketing teams to ensure timely, best-in-class experiences across user segments nationally. In addition, this person will incorporate external work streams into our deployment cadences, taking into account translation work, as well as state regulatory/compliance.

Key accountabilities include:

Project Management

  • Run weekly self-activation pipeline meetings. Gather requirements across stakeholder groups, managing timelines and deliverables
  • Coordinate workstreams amongst Marketing stakeholders, including Design, Content and Performance
  • Attend market implementation meetings to ensure alignment on all marketing materials. Provide consistent and timely updates on progress and keep planners/trackers up to date
  • Ensure that all deliverables are produced, quality checked and released by deadlines
  • Collect success metrics and post mortems from the appropriate teams, and ensure they’re formatted in a comprehensive manner for distribution
  • Continually strive to create new efficiencies in process

Account Management

  • Create decks and materials in preparation for client meetings; own follow-up and meet deadlines
  • Request and collate materials for external review by Health Plans and other external organizations
  • Participate and present in external meetings with Plans, Health Systems and Employer groups. Act as subject matter expert and evangelist of the Direct to Member channel, strategically supporting contracted KPIs and SLAs
  • Manage expectations internally and externally, ensuring that allowances are made for any changes in direction
  • Support requests for self-activation readouts for Markets and Business Development teams, partnering with the Implementation and Testing Analyst,  Performance Marketing and Business Intelligence teams.
  • Work closely with legal, compliance and regulating entities to ensure that deliverables are kept on track

Collaboration & Evangelization

  • Work collaboratively across Marketing, Product, Field (Market Teams), Clinical, etc, with a particular emphasis on Quartet’s self-activation channel
  • Establish workflows for managing projects, and ensure timely delivery 
  • Be on the pulse of new opportunities/angles to increase Marketing collaboration with Plans, Health Systems and Employer Groups. Work with fellow Marketing SMEs and Field Experts to produce strategic recommendations to expand Quartet’s efficacy within our partnerships
  • Consistently obtain stakeholder feedback for process improvement

Qualifications:

  • 2-5 years of relevant experience, with an emphasis on healthcare
  • 1+ years Marketing experience, specifically within a digital ad sales or sales support role
  • Strong presentation skills, for audiences both internal and external to Quartet
  • Demonstrated proficiency working across Marketing, Sales and Field teams
  • Proven track record of managing projects and complex requirements across both internal (Business Development, Implementation, Markets, Marketing)  and external stakeholders (Plans, Health Systems, Employer Groups)
  • The ability to sell through expanded recommendations to existing and new Plans, with an emphasis on self-activation offerings
  • Proficiency in building and maintaining strong relationships, both internal and external to Quartet
  • High EQ/empathy, with a refined customer service attitude


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Sci-KitLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • PySparkFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • OptimizelyAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • MarketoLead Gen

Location

Being next to Bryant Park allows us to take meetings while taking a walk. Plus, lunch spots galore (priorities) and easy access to trains.

An Insider's view of Quartet Health

What’s the vibe like in the office?

Quartet’s office vibe creates a space that balances productivity, creativity, and collaboration. No matter if you are in scheduled meetings with team members, focusing in a phone-booth style cubicle, having an impromptu meeting with someone across the company on the couches, or grabbing a bite to eat and cold brew in the kitchen

Katie

Lead Operations Coordinator

What does your typical day look like?

I take calls from our patients, in our different markets across the country and my goal is to connect them to the right provider to ensure they get the care that they need. It feels great to make a difference at that moment, for another human being that is going through difficulty. My job makes a difference in someone's life; it feels rewarding.

Subomi

Patient Inbound Specialist

How has your career grown since starting at the company?

Quartet has given me opportunities to discover what I enjoy and excel at professionally, and what I’m eager to grow in, even if it doesn’t come naturally. Prior to Quartet, I had viewed my career linearly, but after 3 roles in Business Development, BD Ops and now Strategic Partnerships, I’m grateful for each leadership and learning experience!

Charissa

Strategic Partnerships

How do you make yourself accessible to the rest of the team?

I am proud of Quartet's open culture. Our whole team can reach out at anytime; I meet with teams many times a week, and often have 'skip levels' too. We have 'Free Form Food Fights' twice a month - a time where I meet with any and all Quartetian's without an agenda except to be available to answer any questions they have, live or anonymously

David

Chief Executive Officer

How do you collaborate with other teams in the company?

I work cross functionally with teams to help assess the current state of our markets and understand where there are areas for improvement and expansion. By analyzing data & communicating findings to teammates across the organization, we are able to refer more patients to care while increasing the speed to which they arrive at their 1st appointment

Jake

Strategy Analyst, Customer Success

What are Quartet Health Perks + Benefits

Quartet Health Benefits Overview

Quartetians receive unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental & military leave, employee resource groups, professional development, 401K, stock option grants.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Our dental plan includes orthodontia too.
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy entitles Quartet Employees to receive 10% discount on premiums.
Wellness Programs
Team workouts
Quartet's team workouts include bi-weekly group meditations and a bank of fitness videos specifically for Quartet employees! We also offer subsidies for ClassPass workouts too.
Mental Health Benefits
Mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements. Access to an on-demand digital mental health platform.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday, and Thursday.
Game Room
Our game room includes Ping Pong, Video Games, Board Games and a regular games night hosted by our own engineers.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Quartet hosts lunch and learn meetings once per month, minimum and they cover topics from technology related issues through to mental healthcare and wellbeing.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $2000 annually for continuing education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Enhanced mental health benefits. Paid membership to One Medical. Pre-tax health, transit and dependent care flexible spending accounts. True work life balance. Unlimited vacation, competitive family leave policy with return to work assistance. Generous paid military leave. Game nights. Book club. Amazing office, stocked kitchen with kombucha. Regular company and departmental offsites, holiday celebrations, and monthly distinguished speakers.

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