Lifon is hiring for the Project Manager — Learning & Development position in Service Operations. In this role, you will be responsible for supporting multiple initiatives within Lifion Service Operations. Project Manager-Learning & Development will help create, implement, and facilitate training and onboarding programs for Lifion’s Client Success teams. This position may lead to future opportunities within Lifion Service Operations.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Maintain in-depth knowledge of ADP NextGen software
• Work with Service Operations Project Managers to plan, schedule, and facilitate multiple training programs throughout the year
• Coordinate with leaders in Lifion Client Success to maintain a rotating schedule of training facilitators
• Assist with Train the Trainer programs and sessions to ensure high-quality trainers
• Create and maintain Workfront project plans for training initiatives, formally tracking task execution and progression toward team and project objectives
• Work with Client Success leaders to align training programs and strategy to evolving team needs
• Build comprehensive knowledge of Lifion’s HCM product
• Partner with SMEs to continuously validate training content, keeping both training concepts and collateral up to date
• Collect feedback from trainees, analyzing and reporting on the data to drive results and learning effectiveness
• Manage day-to-day activities of projects in high velocity, rapidly evolving organization
• Maybe a resource for other Project Managers as needed

QUALIFICATIONS REQUIRED:

• Bachelor’s degree is strongly preferred
• 3 -5 years of experience developing and implementing training goals and strategies, based on broader organizational goals
• Experience building, interpreting, and communicating performance metrics to senior leadership
• Detail-oriented with the ability prioritize, manage and complete multiple projects on tight timelines
• Excellent interpersonal, written and presentation skills are a must
• Human Capital Management industry knowledge preferred
• Ability to gain a thorough understanding of a technical, complex product

QUALIFICATIONS PREFERRED:

• Training programs and/or certifications
• Experience creating training collateral and product documentation

We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.