Founded in 2019, Flex is an early stage NYC-based FinTech startup that is building the infrastructure to enable flexible bill payments for all Americans, starting with a very common and very large expense: rent. Flex enables its users to pay their rent throughout the month on a schedule that better fits their finances, rather than paying the full amount on the first of each month. This enables renters to better manage their bills and have more available cash throughout the month. Although we're starting with renters, that's just the tip of the iceberg. Interested in learning more? Join us!
We are looking for a talented Project Manager who will assist the Director of Operations with project management initiatives and cross-departmental contractor management in Operations and Customer Success. The Project Manager will serve as a single point of accountability in the daily management of contractor coordination, onboarding, organization, and support. The role will also expand into other ad hoc project management functions and initiatives as the Operations Department’s Program Management team grows. The ideal candidate is a detail-oriented, effective collaborator with a strong foundation in multi-tasking, administration, and project management.
Success in this position requires strong written and verbal communication, building efficient process workflows, establishing documentation and relevant materials, and completing multiple tasks simultaneously while maintaining a strong quality of work. Thinking outside the box both creatively and analytically will also play a critical role in how you help us design how we are measuring, displaying, and achieving our desired goals and outcomes. If you are a proactive learner with a can-do attitude, who also loves tackling hard problems by collaborating with amazing teammates, we want to talk with you!
- Work with Operations and Customer Success leadership and assist with the daily management of contractors to include onboarding, systems management and access, team assignments, setting up training, providing ad hoc support, and offboarding
- Organize a clear communication methodology to swiftly assign work, keep track of contractor’s availability/schedules, provide timely feedback on productivity, and answer questions
- Assist with reporting, dashboards, and performance metrics. Suggest and take initiative on opportunities on how to improve contractor productivity, efficiency, and engagement
- Identify needed documentation, assist with building SOPs, and centralize resources and materials
- Provide ad hoc project management support
Who you are
- 3+ years of relevant project management and operations experience in a fast-paced, high-pressure and dynamic environment
- Understanding of formal project management principles/methodology. Certifications preferred
- Excellent interpersonal, communication, and organizational skills
- High attention to detail and ability to handle many concurrent activities under pressure
- Strong sense of ownership, accountability, initiative, and collaboration, favoring team victories over individual successes
- Strong experience with presentations, data management, reporting, as well as Slack Workflows, Zendesk, Google Suite, Microsoft Office, CRM platforms, and TypeForm
- BA/BS degree desired
Life at Flex:
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we are remote-friendly with employees located throughout the US, Australia, Brazil, and Israel. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
We offer many employee benefits, including:
- Competitive pay
- Company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription