JOB SUMMARY
Responsible for managing, planning, monitoring and reporting on key projects from conception through implementation. Performs a variety of tasks. Manages project details, data collection, reporting and communication to successfully drive project efforts.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Plans, manages, and monitors projects from concept through implementation for projects.
Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.
Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.
Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.
Responsible for handling multiple projects simultaneously.
Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.
Performs other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
Ability to prioritize and organize effectively and manage multiple projects and assignments
Ability to develop strong working relationships with peers and project members
Effective critical thinking skills
Proven ability to perform effectively in a fast-paced environment
Knowledge and ability to use computer and software applications including Microsoft Project
Ability to analyze and interpret data
Required Education
Bachelor's degree in related field or equivalent work experience
Required Related Work Experience and Number of Years
2-5 years experience project management
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge• Experience in the telecommunications industry• Knowledge of credit bureaus and other relevant data sources to enable risk management of consumer products• Business Analysis experience/demonstrate in-depth understanding of the projects managed• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, SmartSheet• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills• Self-motivated, decisive, with the ability to adapt to change and competing demands• Ability to develop strong working relationships with peers and project members and collaborate across multiple areas in order to achieve a common business objective
Preferred Education
Project Management certification or successful completion of a recognized project management curriculum
WORKING CONDITIONS
Office environment
Some travel required
KGN355 331519 331519BR