The Job:

The Project Manager is responsible for organizing highly complex activities for the design, development, implementation, and maintenance of Company projects.

Essential Duties and Responsibilities

- Maintain communication with all departments

- Attend client meetings to discuss field personnel opportunities; identify client needs and evaluate alternative business solutions

- Direct, review, or approve project design changes

- Present and explain proposals, reports, or findings to clients

- Develop or implement policies, standards, and procedures for work

- Perform administrative functions, such as reviewing and writing reports, approving expenditures, enforcing rules, and purchasing of materials or services

- Identify opportunities for improvement and makes constructive suggestions for change; manage the process of innovative change effectively

- Effective project management: apply company methodology, enforce standards, minimize exposure to risk and ensure completion and accurate storage of finished projects

- Communicate relevant project information to appropriate parties, resolve and/or escalate issues in a timely fashion

- Provide professional guidance to assist coworkers in career and leadership development; inspire coworkers to attain goals and pursue excellence

- Team management: utilize team members to fullest potential, encourage collaboration, mitigate conflict, foster positive communication, acknowledgement and appreciation

- QA (test) developed features on back-end as dev team completes them

- Check for bugs in system frequently, ensure things are working as expected

- Compile fixes (front-end/back-end visual + operative) for dev team - Add to JIRA

- Ask for daily/weekly updates from Dev Team

- Find/develop useful tools that benefit workflow

- Work with design to help with editing marketing materials to ensure all information is correct

Minimum Qualifications (Knowledge, Skills, and Abilities)

- Bachelor’s Degree

- Prior project management experience of over 5 years

- Pleasant and confident demeanor when dealing with colleagues and clients

- Strong communication skills, including the ability to read, write, and speak English

- Efficient and well organized

- Proficiency with calendar systems

- Prior experience with Salesforce, Intercom, or Asana a plus 

- Ability to communicate difficult/sensitive information tactfully