Project Operations Associate

| Greater NYC Area
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About Block

Block is a renovation platform transforming the $400 billion renovation industry. Doing a home renovation is a very stressful and hard process. Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. Block simplifies the process and gives homeowners certainty on outcomes, quality, price, and time. 

We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau Ventures, Obvious Ventures, and more. 

About the Role

A Project Operations Associate improves consistency, quality, and speed of renovations. This role will oversee a portfolio of renovations that need to be delivered on time, within budget, and with a high degree of satisfaction. Renovations are a high stakes experience for homeowners, and a highly detailed process for design and construction professionals. The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to deliver a high quality renovation experience for both homeowners and contractors.

What you’ll do:

  • Communicate with homeowners regarding the status and next steps for their project
  • Help homeowners and contractors navigate building approvals and permitting needs
  • Set construction schedules and ensure milestones are being met on time
  • Effectively communicate with contractors to coordinate timelines, deliverables and troubleshoot during the build
  • Review construction outcome photos to ensure quality, and visiting the job site when necessary
  • Triage RFIs and Change Orders from contractors
  • Collaborate internally across sales, design, and procurement to deliver great outcomes
  • Help develop systems, tools and processes to improve project outcomes

What you’ll need:

  • 2-5 years of experience in Military, customer service, project management, operations management
  • Construction, home improvement or real estate experience is a plus
  • Tenacity for solving problems and getting things done
  • Active listening skills and ability to de-escalate difficult customer and contractor situations
  • Attention to detail and a systematic approach to completing tasks
  • Strong communication and relationship development skills, both internally and externally
  • Desire to learn quickly and tackle new challenges every day
  • Keen ability to balance priorities to optimize outcomes for clients, contractors, and Block

Benefits:

  • Early stage employee equity
  • Vacation days and company holidays
  • 100% employer subsidized health insurance, dental, vision
  • 12 weeks fully paid family leave + optional leave
  • Working alongside an ambitious, kind, no-drama team

Company Philosophies

  • Force simplicity
  • Problems are our fuel
  • Collaborate with tenacity and humility
  • Save money where we should
  • Speed is our advantage
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • HubSpotCRM
    • SendGridEmail

Location

Our office is nestled between the Brooklyn Bridge and the Manhattan Bridge, overlooking the cobblestone streets of the trendy DUMBO neighborhood.

An Insider's view of Block Renovation

What are some social events your company does?

Every quarter we host a happy hour with our network of contractors - we celebrate the amazing work they have done and learn how we can better support their businesses through our tools and technology.

We have an annual employee talent show which is an amazing opportunity for our team to showcase their many talents - from breakdancing to baking!

Danny

Head of Client Operations

What does your typical day look like?

Home renovations require many different expertises to achieve a great result. On any given day, I’ll need to collaborate with sales, support, architects, designers, and software engineers to deliver the best experience for our clients. There’s always something to learn from each other, and the result ends up being greater than the sum of our parts.

Will

Senior Product Manager

What makes someone successful on your team?

As a project planner at Block, I’ve found that dedication, drive and collaboration are critical to our team’s success. We focus on delivering a premium and customized experience for our clients by injecting personality & creativity into every interaction. After all, both bathrooms & kitchens are the most personal spaces in the home!

Sarah

Project Planner

What projects are you most excited about?

It's so exciting to see the breadth of the platform we've shipped this past year. From our visual planner that shows real time design choices to clients, to the builder app our GCs run on their phones (iOS and Android) we've built a really strong foundation to innovate upon in 2021. We're planning projects for all stages of the renovation process.

Ben

Head of Engineering

What are Block Renovation Perks + Benefits

Culture
Volunteer in local community
Members from our team volunteer as industry advisors with the New York Tech Talent Pipeline
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Block currently has a weekly virtual workout with a personal trainer featuring themed workouts and activities ranging from yoga to kick boxing. Pre-covid we had a daily pm Spartan Race training.
Mental Health Benefits
Block employees have access to confidential counseling via Health Advocate and Talkspace
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of fully paid leave for both caregivers.
Flexible Work Schedule
Block provides employees with a flexible work schedule that includes core hours.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Block has a flexible vacation policy with most people taking between 2-3 weeks of PTO on top of the 10+ company holidays and bonus days off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Block hosts company outings and activities at least quarterly, but often monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Block team members occasionally bring their pets to work.
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Block offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Lunch and learns
Many teams at Block host weekly lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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