The Newsela Customer team is responsible for creating shared value between Newsela and its current and prospective clients. In this newly created role, you will assist in the day-to-day management of crucial Newsela cross-departmental projects that help the Customer team meet its quarterly and annual goals. Your work may cover anything from assisting with the selection and implementation of new business processes, to calendaring enablement communications to the Customer Org, to analyzing synthesizing and reporting department progress towards quarterly revenue and enablement goals. You’ll help ensure projects are on time and on budget, and act as the key point of contact between senior leaders, accountable project leads, and other stakeholders. You’ll also help identify potential problems, facilitate solutions, and communicate next steps to ensure we’re delivering the best possible Customer Experience to Newsela clients and prospects across the country.
Why You’ll Love This Role
Your work will directly enable the Customer Org to scale its existing client base to ensure that we are always maximizing potential of our solutions, which are designed to shape the future of education and provide accessible, engaging reading content to over 25 million users nationwide. You’ll be a resource across teams, and will get to work with a wide variety of stakeholders. You’ll have an opportunity to help shape and define the business processes and projects you manage, as we implement our new strategic project management function in an expanding Customer team. You’ll also have the opportunity to grow your project management skills, and your role will continue to grow and develop as you do. You’re passionate about education, literacy, and current events, and are excited to work at a company where you and your teammates believe in the mission and the product.
Why We’ll Love You
You are a detail-oriented, proactive planner who can seamlessly navigate complex problems, scope, and build a comprehensive project plan. Your 2+ years of experience have given you robust knowledge of time management, project coordination, and prioritization strategies have enabled you to successfully execute projects on time and within scope. You’re also familiar with Agile development processes and terminology, and have used them to effectively influence technical and non technical teams to keep projects on track. You’re an effective communicator who always seeks input from key stakeholders to drive alignment and deep understanding of the project at hand, while providing transparency and key information to all teammates from engineers to product managers, to exec team members. Bonus points if you’ve worked with Monday.com, Salesforce, MindTickle, HighSport or other Sales enablement platforms.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.