Senior Director, Creative Operations at CLEAR

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences and technology for our partners and 7.5+ million members.

We’re seeking a Senior Director of Creative Project Management to play a critical role in connecting the Creative and cross-functional teams — helping to produce strategic, best-in-class creative. This person will design and drive processes that enable the Creative team to deliver standout work from brief to delivery with an understanding of business needs and strategies.

Ideal candidates possess vision, grit and attention to both details and deadlines to make that vision a reality. You must enjoy building relationships with cross-functional partners as well as outside vendors and executors. You balance strategic thinking with outstanding, timely execution – holding yourself and your team accountable to delivering successful creative. You’re passionate about timelines, processes, relationships and mentoring a team.

What You Will Do

  • Become the driving operational force of our design community at CLEAR, working directly with design leadership on creating a strong design culture with stellar execution.
  • Build systems and processes that scale across the design disciplines ensuring all designers, writers and partners are aware of timelines, due dates and approvals to keep programs and campaigns on track.
  • Ability to understand the Creative team and CLEAR strategic objectives to enable prioritization of workloads, projects and budgets. 
  • Define the budget, the scope and the talent resources that projects will need to get delivered, working across teams to handle stakeholder management enabling the creative to produce thoughtful, strategic designs
  • Manage and build a team of project managers who work cross functionally with creative, public affairs, marketing, growth teams, product, and people teams. 
  • Establish and cultivate strong relationships with peers and key stakeholders ensuring they are educated on creative processes and are respecting timelines — having the ability to flex with different team and operational dynamics to maintain positive culture while maximizing efficiency.
  • Ensure Creative briefs are clear for teams to follow and strategic to overall business goals — understanding project intent, roadmaps, and resource needs — having the wherewithal to push back on partners with questions and concerns.
  • Constantly look for process improvements at all stages — identify needs and proactively provide solutions.
  • Track and communicate progress across your projects, ensuring the teams are on track, facilitating decision-making, resolving blockers and surfacing challenges
  • Help drive context and visibility across internal creative and cross-functional teams, helping to break down internal silos.
  • Become a leader, advocate, and educator on behalf of our design team, elevating the team’s presence within the organization.
  • Help onboard new designers to the team and seek innovative ways to ensure that all new employees have a great experience joining CLEAR.
  • Always be acutely aware of the team’s needs and provide feedback to our design leads in order to ensure all designers and PMs experience an enjoyable and balanced work environment.
  • Enable continuous improvement during the projects, ensuring insights are captured, shared, and integrated.
  • Make sure all contracts, invoices, vendor and freelancer contracts and interests are being handled in a timely manner

Who You Are

  • You have 10+ years experience in a Design Operations or Project Management role working with a Design team, or equivalent experience as a Producer or Studio Manager at a design agency.
  • 6+ years management experience.
  • You have a real passion for working with people. Supporting and enabling them to do their best work.
  • Strong operational and facilitation skills, with a proven ability to plan, coordinate and execute projects.
  • Clear, compelling presentation and communication style.
  • You have an ability to work with multiple leadership styles and can be effective in unstructured and ambiguous environments.
  • You have a proven track record of owning the project management for successful teams.
  • You are an excellent communicator who can articulate the project strategy and solution, to get all team members onboard and aligned.
  • You are a strategic thinker who understands business objectives and converts them into clear project plans, following through with execution
  • You understand how and when to say no leveraging strategies and business goals to support your position
  • You are analytic and results orientated
  • You are driven, take initiative and motivate others
  • You are comfortable with ambiguity and challenge, thriving in a fast-paced environment

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
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