Senior Implementation Leader
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With a strong foundation of Zocdoc product knowledge, the Senior Implementation Leader has end-to-end ownership of our most complicated projects. The Senior Implementation Leader is accountable for the success of enterprise client implementations, executing on complex client work while also providing oversight for internal teams working across technical and operational workstreams. The Senior Implementation Leader also collaborates with company stakeholders to deliver on complex intra-departmental initiatives.
What You'll Do:
- Implementation: - Co-develops and owns end-to-end planning and execution for complex projects both internally and externally; accountable for success criteria across all workstreams - Functions as primary point of contact for overall, operational, and technical client contacts during external implementations; includes but is not limited to Zocdoc Health System integrations - Identifies and mitigates project risk - Seeks out opportunities for process improvement
- Expertise: - Develops expertise on Zocdoc implementation processes and product offerings among immediate counterparts - Is sought out as a subject-matter expert in certain areas within team
- Communication/relationship building: - Forms strong partnerships across various levels of initiative stakeholders - Tailors communication content and style based on audience; can articulate and synthesize complex issues - Owns and drives effective large meetings
- Coaching: - Provides project oversight to junior members of team
What's Required:
- 5+ years of professional experience with the planning, management and delivery of successful programs and projects, measured by KPIs and business metrics.
- 2+ years of experience in at least two of the following areas: Software implementation, relationship management, consulting, SDLC, and project management.
- Proven track record of delivering complex projects, defining KPIs, and navigating complex internal or external organizations.
- Very strong verbal, written and presentation skills.
- Experience in healthcare or at a tech startup (not necessary, but a plus).
- Willingness to travel up to 10% or more of the time.
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