Zocdoc
Zocdoc builds products & services that simplify + streamline the overall healthcare journey for patients and providers.
New York, NY
Hybrid

Senior Implementation Leader

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With a strong foundation of Zocdoc product knowledge, the Senior Implementation Leader has end-to-end ownership of our most complicated projects. The Senior Implementation Leader is accountable for the success of enterprise client implementations, executing on complex client work while also providing oversight for internal teams working across technical and operational workstreams. The Senior Implementation Leader also collaborates with company stakeholders to deliver on complex intra-departmental initiatives.


What You'll Do:

  • Implementation: - Co-develops and owns end-to-end planning and execution for complex projects both internally and externally; accountable for success criteria across all workstreams - Functions as primary point of contact for overall, operational, and technical client contacts during external implementations; includes but is not limited to Zocdoc Health System integrations - Identifies and mitigates project risk - Seeks out opportunities for process improvement
  • Expertise: - Develops expertise on Zocdoc implementation processes and product offerings among immediate counterparts - Is sought out as a subject-matter expert in certain areas within team
  • Communication/relationship building: - Forms strong partnerships across various levels of initiative stakeholders - Tailors communication content and style based on audience; can articulate and synthesize complex issues - Owns and drives effective large meetings
  • Coaching: - Provides project oversight to junior members of team


What's Required: 

  • 5+ years of professional experience with the planning, management and delivery of successful programs and projects, measured by KPIs and business metrics.
  • 2+ years of experience in at least two of the following areas: Software implementation, relationship management, consulting, SDLC, and project management.
  • Proven track record of delivering complex projects, defining KPIs, and navigating complex internal or external organizations.
  • Very strong verbal, written and presentation skills.
  • Experience in healthcare or at a tech startup (not necessary, but a plus).
  • Willingness to travel up to 10% or more of the time.
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What are Zocdoc Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
President's club
Employee awards
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Short Term Disability insurance covers 60% of weekly pay (capped at $1,500/week) for up to 12 weeks.
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Zocdoc offers weekly in-office yoga classes every Thursday.
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We offer a generous 10-18 weeks of fully paid Parental Leave.
Family medical leave
Employees who meet the FMLA eligibility criteria qualify for 12 weeks of family medical leave.
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Recreational clubs
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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