Senior Program Manager, Benefits Lab

| Greater NYC Area
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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Everything you deliver is backed by a solid strategy. You’re excited by the idea of leading initiatives across the organization and driving impact. You maintain confidence throughout all your projects and are committed to getting things done.

Justworks is looking for a Senior Program Manager to lead Benefits Lab, the Justworks’ incubator designed to help define the future of workplace benefits and perks. Through Benefits Lab, Justworks researches, tests, and co-creates new and innovative benefits and perk offerings directly with our customers and employees. 

In this role, you’ll be responsible for leading the overall strategy and direction of Benefits Lab, with the goal of scaling out the program and bringing high-impact, differentiated offerings to market that resonate with our customers. You’ll work collaboratively with Product, Strategy, and stakeholders across the business to research, roll out, and evaluate new offerings. We’re looking for someone who’s a strategic thinker, customer-focused, and loves to experiment.

This is an exciting opportunity to build and shape one of Justworks’ most innovative programs and have a direct impact on our customers.

Your Success ProfileWhat You Will Work On
  • Define the vision and strategy for Benefits Lab alongside product and business stakeholders and your direct working teams
  • Keep a pulse on market and consumer trends as it relates to workplace benefits and perks. Leverage and share insights to influence the strategic direction of Benefits Lab
  • Conduct research to validate the need and impact of potential new benefit or perk offerings among our customer base; ensure highest impact customer needs are surfaced and prioritized 
  • Conduct market research to identify and evaluate the right partners or solutions that best meet prioritized customer needs; build relationships with external partners to funnel them into the Benefits Lab program
  • Lead or support efforts that validate the right way to market, price, and package Justworks’ benefit and perks offerings
  • Design ways to make it easier and faster to push Benefits Lab initiatives forward by streamlining core internal and partner-facing processes
  • Build out business cases for new offerings and work with Product and Design to determine if and how new offerings are integrated into our product
  • Partner with Product and Product Marketing to design and manage the roll out of Benefits Lab betas; lead the evaluation process and drive recommendations on next steps
  • Work with Product Marketing and the broader Marketing team to publicize and communicate about the program externally
  • Partner with our People and Talent team to test out and gather feedback on Benefits Lab betas from Justworks employees
  • Identify, communicate, and mitigate potential risks to the success of any Benefits Lab projects 
  • Be able to say “No,” but back it up with reasoning
  • Maintain a positive attitude, even in the face of adversity
  • Perform other related duties as assigned
How You Will Do Your Work

As a Senior Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Customer focus - builds strong customer relationships and delivers customer-centric solutions.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Results-driven - consistently achieves results, even under difficult circumstances
  • Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 
Qualifications
  • Minimum of 5 years of product marketing, strategy, program management, and/or consumer insights for tech/software products
  • Strong business acumen, including an understanding of tech/SaaS companies
  • Experience in market and customer research; can create and drive research plans and comfortable leveraging mixed-methods (qualitative and quantitative) research to inform work
  • Ability to learn about Justworks benefits/perks and other domains quickly
  • Strong analytical ability paired with excellent written and oral communication skills
  • Demonstrated ability to conduct and apply market, competitive, and customer research to inform GTM and product strategy
  • Demonstrated ability to lead and self-direct cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed
  • Possess strong leadership and management skills
  • Creative problem-solver with a passion for making complex things simple(r) 
  • Proficient with SQL (Tableau is a plus)
Please Note: Justworks requires all new hires to be fully vaccinated within six weeks of their hire date as a condition of employment unless you qualify for a reasonable accommodation. For additional information on our policy, please click here.Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. 

Our DEI Commitment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

Location

All positions are based at Justworks’ new headquarters at 55 Water Street, located in downtown NYC overlooking the East River and Brooklyn Bridge.

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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