Senior IT Project Manager
Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?
The Senior Project Manager, IT Operations is responsible for overseeing a diverse range of programs and projects across IT in support of the IT-Operations systems roadmap, technology upgrades and consolidation initiatives. Reporting to the IT-Ops Manager, this role is responsible for developing and executing the overall project vision, goals and strategies for their respective projects. This individual will ensure that IT programs and projects meet organizational goals and requirements, deliver desired outcomes, and are executed with consistency, within budget and leverage project management standards.
This is a key IT-PM role that will have a mix of responsibilities: a) maintaining and adopting IT PLC methodology (project lifecycle), running weekly core team meetings and ensuring that all IT-Ops projects are using the process consistently; b) manage specific corporate wide projects closely c) Training and supporting PMs; d) Capitalization tracking Support - IT project forecasting/budgeting. Ideal candidate has experience working with Enterprise Level software/computer systems.
What You'll Do
- Prepare and own timelines, budgets, and scopes for all IT Ops related projects
- Oversee the development of roadmaps working with the PMO and functional leads, identifying and addressing interdependencies, risks and constraints.
- Clearly communicate roadmaps, progress, mitigation plans, and impacts to senior management and internal cross-functional and remote project teams.
- Manage cross-functional plans, collaborating cross-functionally with internal teams (and external vendors if applicable) to define requirements and manage timelines.
- Facilitation of end-to-end scoping / estimation and managing dependencies.
- Collect requirements and assist with the creation of project deliverables, as needed
- Steer teams based on business objectives, continuously align teams to those objectives, in the face of ambiguity and aggressive deadlines.
- Serve as an escalation point, providing conflict resolution to drive project quality, on-time/ budget delivery.
- Establish and facilitate effective project management governance, oversight and prioritization in support of organization's objectives.
- Assist in monitoring and reviewing project progress and timelines; identify and resolve issues to ensure project success
- Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills to solve business problems and drive process improvements
- Develop, maintain and update processes and documentation, to ensure they're followed throughout IT.
- Develop and formally capture and communicate outcomes of meetings, actionable deliverables, or activities to be completed.
What You Have
- Bachelor’s degree level or equivalent, background in technology or engineering a significant plus; relevant project or program management qualification.
- 8+ years of progressive project/program management of related industry experience
- 3-5 years of experience in IT project management, consulting, or related field
- Previous experience delivering several challenging projects or programs.
- An excellent understanding of program and project management methodologies and techniques, including strong financial budgeting and resource management acumen.
- Excellent written and verbal communications, ability to tailor to all levels of an organization.
- Strong leadership skills, with proven ability to coordinate team members across disparate global teams and plus.
- Hands-on experience with Okta, JAMF, Microsoft Intune, and Google preferred
Bonus Points
- You have strong organization and prioritization skills
- You can operate effectively in a high demand, rapidly shifting / fluid environment.
- You can bring clarity to ambiguous situations
- You have experience driving mid to large-scale projects and programs from start to finish within highly complex operating environments
- You have a proven track record of on-time and high-quality project delivery
- You are comfortable communicating at all levels of an organization from executives to project teams
- You are self-motivated, organized, efficient and process-oriented
- You have strong analytical and quantitative skills; ability to use hard data to back up assumptions and evaluate outcomes
- You have good work ethic with the ability to work well under pressure in a dynamic environment
- You understand the importance of excellent customer relationship management skills and are a strong team player.
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.