Audible
We Unleash The Power of The Spoken Word
Newark, NJ

Senior Technical Program Manager - Enterprise Risk at Audible

| Greater NYC Area
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Job summary
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.
ABOUT THIS ROLE
This opportunity is as a Senior Technical Program Manager for the Audible's Risk management teams. You will work with Audible's Fraud prevention team as well as the business continuity management team to implement and maintain the Fraud prevention and DR Programs for Audible
As a Senior Technical Program Manager, you will...
  • Coordinate the delivery of business priorities while enforcing best-in-class fraud-prevention practices with timely fraud detection and remediation services in place.
  • Collaborate with engineering teams across Audible Technology and Audible Business Continuity Management (BCM) to develop and coordinate Technology Disaster Recovery (DR) Planning, track the DR activities across engineering, and help manage DR exercise/testing activities for the engineering organization.
  • Interface and communicate with Software Engineering & QA teams, Product Managers on a daily basis and play a key, hands on role in defining the technical architecture of solutions for services.
  • Collaborate to define core business objectives in order to deliver the best product, program or project with the most efficient use of company resources.
  • Consistently and transparently communicate project risks, progress, launches and retrospectives across all stakeholders and teams.
  • Work with cross functional teams - technology, business and operations in order to manage multiple projects that have conflicting needs and priorities from concept to launch. spanning teams and divisions in Audible and Amazon.
  • Manage the visibility and transparency of dates, upcoming milestones and release dates throughout the Sprint development process.
  • Monitor Apps Production Analytics dashboards to ensure roll-outs and ramp-ups are occurring as expected with no abnormalities, crashes or install failures.
  • Build relationships with partner groups in Audible and Amazon and leverage those relationships to integrate your team's priorities within Amazon teams and understand how Amazon's projects impact our own work in this highly decentralized organization.
  • Collaborate with other internal teams and Third-Party Vendors to deliver DR services that meet internal Key Performance Indicators (KPI) and customers Service Level Agreements (SLA).

Basic Qualifications
  • 7+ years of experience working within or in tandem with software engineering teams with specific experience in Technology/IT Disaster Recovery and Business Continuity.
  • Demonstrated experience (3+ years) in project and program management principles and experience in managing multiple simultaneous projects.
  • Recent system design experience in large scale enterprise level environment.
  • Experience deploying distributed, multi-tier applications.
  • Undergraduate degree in the field of computer science or engineering or equivalent experience.

Preferred Qualifications
  • Detail oriented to ensure that project success and results oriented and with a strong customer focus.
  • Ability to navigate an ambiguous environment that pivots frequently to satisfy the needs of our customers.
  • Technology implementation and support experience in cloud-native technologies Amazon Web Services (AWS) and Disaster Recovery as-a-Service (DRaaS).
  • Prior experience in building service oriented (SOA) distributed systems.
  • Previous experience as a software engineer.
  • Adept at usage of various tools such as Microsoft Project, Confluence, & JIRA.

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.
Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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Where we are

Our Story Starts at our Global Headquarters in Newark Since moving our headquarters to Newark, New Jersey in 2007, we’ve fallen more in love with our thriving and inspiring neighborhood. Just a quick walk to Newark’s cultural district and a short ride to New York City.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • AWSLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • DynamoDBDatabases
    • Amazon RDSDatabases
    • Amazon RedshiftDatabases
    • Amazon ElastiCacheDatabases

What are Audible Perks + Benefits

Audible Benefits Overview

We offer a wide range of exciting benefits for our employees; some vary depending on our locations. Please visit our careers site at www.audiblecareers.com for a more detailed benefits information.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
[email protected] (our Black Employee Network), AudiblePRIDE, [email protected], [email protected], Women In [email protected], and [email protected]
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Audible

What are some social events your company does?

Volunteering regularly is organic. It’s gratifying to help create opportunities for others and to know I share that common interest with the people I work with every day. I say it all the time, but it’s why I really love working here. Audible fosters and encourages contributing meaning beyond my day-to-day work. It’s in our company’s DNA.

Eliot

Senior Director, Tech Program Management

What projects are you most excited about?

We’re able to harness market-leading tools and datasets while benefiting from the employee experience made possible by Audible’s distinctive culture. To be able to employ cutting-edge machine learning technology with a mission is really unique. It’s a playground for us! Every day is a pretty unique opportunity; it doesn't happen everywhere.

Jiun

Director, Data Science

How has your career grown since starting at the company?

There is constant learning. Even with being here for 15 years, I’ve never felt bored, even for a single day. Every day I’m learning something new that keeps me going. I’ve been on the iOS team, Android team, the services side and now I’m leading the content publishing team. So, it’s end to end and always an opportunity to learn and grow.

Sailaja

Senior Director, Software Development

What unique initiatives do you have that encourage innovation?

A collaborative culture like ours fosters productive conversations that enable our team to deliver new ideas faster. We go into meetings and have healthy debates with diverse, and sometimes strong, opinions. But we always think about what's right for the customer. Experimentation is critical. We have to move, fail, and innovate fast.

Sureshmi

VP, Product Management

How does the company support your career growth?

I’ve seen a lot of my colleagues shift from different roles within QA. Audible provides incredible opportunities for engineers to grow their skills, from soft skills through training to grow professionally. A lot of opportunities exist, and our mentorship program has really facilitated that.

Dillon

Sr Quality Assurance Engineer II

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