Technical Program Manager

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts


We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers, developers, and builders to join the team.

In this role you will:

  • Work closely with the Director of Applied Machine Learning (ML) to deliver state-of-the-art ML products at a global scale to tens of millions of consumers.
  • Work with multiple stakeholders to enable the development of machine learning products 
  • Work across the entire business unit to coordinate status updates directly to executive leadership.

Technical Program Manager Responsibilities

  • Drive cross-functional execution of program deliverables.
  • Work with security, finance and legal teams on data management processes 
  • Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
  • Effectively conduct meetings, take quick notes and communicate action items right away
  • Work with Science team to create project plans and backlogs; plan sprints and run scrums
  • Define and track key metrics and key quality and performance indicators. 
  • Drive internal process automation improvements across multiple teams and functions.
  • Work with engineering and business owners to define program requirements, set priorities, and establish scope.

 

Minimum Qualifications

  • B.S. in Computer Science or a related technical discipline, or equivalent experience.
  • 5+ years of technical product/program management experience 
  • Exceptional reading, writing, and verbal communication skills (typing speed > 50 WPM).
  • Demonstrated capacity to operate autonomously across multiple teams to deliver tech programs or products 
  • Experience working with technical management teams to develop systems, solutions, and products.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.

 

Preferred Qualifications

  • Experience working in a Technical Program Management role on an AI/ML team 

 

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Location

We are a proud NYC-born Company and have recently transitioned to a work-from-anywhere model.

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