Senior Technical Program Manager at NS1

| Greater NYC Area | Remote
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About Us

NS1 optimizes delivery of the world’s most critical internet and enterprise applications. Only NS1’s platform is built on a modern API-first architecture that acts on real-time data and grows more powerful in complex environments, transforming DNS, DHCP, and IP Address Management (IPAM) into an intelligent, efficient, and automated system. NS1’s technology drives dramatic gains in IT efficiency and application performance, reliability, and security for the largest global enterprises, including Salesforce, LinkedIn, Dropbox, Nielsen, Pitney Bowes, Squarespace, Pandora and The Guardian. We solve incredibly challenging problems on behalf of our customers, in the most mission critical parts of their stack.

The Role

The Sr Technical Program Manager (Sr TPM) will join the Engineering organization to drive process and project management practices across our software development teams. SrTPM’s will focus on executing product strategy for Software as a Service (SaaS) and on-premise software products, enabling engineering teams to deliver on customer commitments, encouraging a culture of predictability via detailed project planning and issue and risk mitigation.

The SrTPM will ensure seamless coordination of stakeholders around project variables, generating a shared understanding of deliverables and timelines. As NS1 grows, the SrTPM will ensure the team’s methodology evolves to get work done effectively, and will grow a program management practice in tandem.

You thrive when given the opportunity to implement program/project management rigor and are adept at breaking down complex problems into steps that drive product development and engineering. You bring an intrinsic flexibility to find out what fits best in each scenario. The ideal candidate will be pragmatic, highly proactive with a strong sense of urgency and superb follow-through.

You will:

  • Partner with Go-To Market (GTM) Product Managers to successfully translate product specifications into program deliverables
  • Execute and track program deliverables, milestones, project status, action items, cross functional dependencies, risks and mitigation plans, scope creep, et al
  • Optimize delivery practices of Engineering organization, providing hands-on program management during all phases of development and deployment across multiple programs
  • Manage cross functional teams driving feature development and delivery end-to-end
  • Understand product use case and communicate technically with engineering teams
  • Break program components into smaller, digestible projects
  • Mentor junior Project Managers
Your Skills:
  • At least 4 years leading cross-functional program operations, across all delivery life cycle phases (methodology agnostic), and project planning for a dynamic Product or Engineering organization 
  • Ability to understand, or willingness to learn, complex technology concepts and interface with software and infrastructure engineers; prior experience collaborating with technologists is necessary
  • Strong verbal and written communication skills, with sufficient level of technical capability to effectively communicate with engineers on product scope and technical risks
  • Experience managing delivery of larger development teams or multiple development teams
  • Demonstrated comfort with remote communication culture. Can facilitate effectively with distributed teams
  • Meticulously organized, with strong attention to detail and understanding of intricate cross-dependencies
  • Works well with ambiguity and is naturally inclined to drive clarity
  • A natural influencer who drives successful outcomes without direct authority
Nice to have:
  • Experience with infrastructure products or distributed systems
  • Understand the SaaS products end-to-end (e.g. API design, business logic, critical user journey)
  • Experience gathering and analyzing business & functional requirements across multiple stakeholders to deliver solutions that meet critical business needs
  • Experience leading small to medium scale teams
Our technology stack at NS1, and the many systems you’ll have an opportunity to work with here:
  • Our globally distributed platform is comprised of many subsystems including:
    • Custom built DNS software that’s deployed on physical hardware and an anycasted network that spans nearly 30 facilities globally
    • REST API, and Portal
    • Deployment automation, CI/CD, unit/integration testing
    • Monitoring, metrics collection and alerting
    • Traffic load balancing, filtering, and DDoS mitigation tools
    • Messaging, persistent DB and caching systems
  • Other technologies and integrations include:
    • Linux, Ansible, Docker & other container platforms
    • BGP, BPF/IPTables, SDN, packet analysis
    • MongoDB, Redis, RabbitMQ, SQL
    • Python (Twisted), Bash, C, C++14, React, Redux, D3
    • Hadoop/HDFS/OpenTSDB, Grafana, Bosun
    • Integrations with third party SaaS, APIs, and libraries, various Open Source projects including REST API clients and integrations
Working @ NS1

We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity.

We offer:

  • competitive compensation (salary and stock options)
  • medical, dental, and vision
  • commuter benefits
  • 401k
  • flexible hours and time off
  • choice of workstation

NS1 is an equal opportunity employer.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • PythonLanguages


55 Broad St, 19th Floor, New York , NY 10004

What are NS1 Perks + Benefits

NS1 Benefits Overview

For all employees, we offer:
Competitive compensation, including new hire and recurring stock options
Flexible hours, time off and work from home options (even prior to COVID-19!)
Choice of laptop and supplemental allowance for workstation accessories
In house wellness programming and education
Access to employee-led affinity and social awareness groups
“Funtivities” calendar - employees can participate in culture building workplace activities ranging from happy hours, holiday events and special interest activities
Quarterly giving campaign to charities and social causes

In addition to the above, we offer US Employees:
Medical, dental, and vision benefits
Unlimited PTO with a mandatory minimum utilized each year
401k through Betterment
Commuter benefits (which we’ll use even more often once we return to the office!)
An outstanding parental leave policy of up to 18 weeks (12 of which can be consecutive)

Partners with Nonprofits
Friends outside of work
Intracompany committees
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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