Solutions Delivery Manager
About Prove
Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 9 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence -driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Prove’s solutions are available in 195 countries. For the latest updates from Prove, follow us on LinkedIn.
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.
As a Solutions Delivery Manager, you are technically minded and love working with people. You will own the critical early phase of the customer lifecycle, onboarding Prove’s new clients. To succeed you will work closely with Sales Engineering, Customer Success, and technical subject matter experts to deliver great results. You will be responsible for driving the customer handoff from Sales to ensure an on-time revenue live project. Being a Manager in this role, you will also be a mentor for Solution Delivery Consultants paving the way for them as a subject matter expert in your domain. The ideal candidate will have experience managing complex projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success. You are encouraged to think big, invent and take ownership of customer challenges. Additionally, you will help improve the implementation and integration process and experience to work with key internal teams and enhance our products.
What You Are Accountable For
- Project management of the onboarding and implementation for individual clients, consuming customer workflows, setting clients up for a successful partnership, and accelerating their “revenue-live” status
- Orchestrate post-sale alignment of appropriate resources to support implementation activities from customer kick-off to production and revenue live
- Manage both technical and business owners relationship escalations from the client onboarding phase, ensuring appropriate and proactive client communications setting realistic expectations
- Ability to quickly learn new technologies, adapt to customer demands, and able to “think on your feet” Help drive early adoption, setting KPIs and success metrics for ROI
- Identify customers’ requirements and critical success factors
- Advocate customer business use-cases to product development
- Partner closely with Customer Success team to ensure the successful transition of customer post-production live, support Customer Success as needed
- Design and continually improve processes for delivery, including materials that enhance efficiency and customer experience during onboarding, and drive forward
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
- Strong passion for learning about our products and markets through in-house and external training.
What We Require
- 5+ years managing complex enterprise IT application and integration projects (with ACV > $250K annually) across multiple stakeholders at a SaaS company or similar
- Experience managing project or solutions or services delivery for enterprise clients with multiple stakeholder groups
- Demonstrated excellent written and verbal communications skills with strong documentation skillsets; highly organized with the ability to multi-task and manage shifting priorities on tight deadlines
- Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
- You’re able to quickly come up to speed, tap into your experiences, and provide adequate mentorship to junior level staff High level of intellectual curiosity and apply it troubleshooting customer issues
- Proven technical aptitude, potentially with domain expertise in the following: SaaS, Mobile, Rest APIs, Identity and/or Authentication; PMP Certification is preferred but not required
- Project management experience, collaborating with large and complex implementations within highly matrixed organizations
- Experience in cybersecurity, fintech, or fast-growing startup is required
- Experience in a high-growth tech startup growing from $50m to $200m in ARR
This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.