Solutions Delivery Manager

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About Prove 


Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 9 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence -driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Prove’s solutions are available in 195 countries. For the latest updates from Prove, follow us on LinkedIn. 


As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.


Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.


As a Solutions Delivery Manager, you are technically minded and love working with people. You will own the critical early phase of the customer lifecycle, onboarding Prove’s new clients. To succeed you will work closely with Sales Engineering, Customer Success, and technical subject matter experts to deliver great results. You will be responsible for driving the customer handoff from Sales to ensure an on-time revenue live project. Being a Manager in this role, you will also be a mentor for Solution Delivery Consultants paving the way for them as a subject matter expert in your domain. The ideal candidate will have experience managing complex projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success. You are encouraged to think big, invent and take ownership of customer challenges. Additionally, you will help improve the implementation and integration process and experience to work with key internal teams and enhance our products.

What You Are Accountable For

  • Project management of the onboarding and implementation for individual clients, consuming customer workflows, setting clients up for a successful partnership, and accelerating their “revenue-live” status
  • Orchestrate post-sale alignment of appropriate resources to support implementation activities from customer kick-off to production and revenue live
  • Manage both technical and business owners relationship escalations from the client onboarding phase, ensuring appropriate and proactive client communications setting realistic expectations
  • Ability to quickly learn new technologies, adapt to customer demands, and able to “think on your feet” Help drive early adoption, setting KPIs and success metrics for ROI
  • Identify customers’ requirements and critical success factors
  • Advocate customer business use-cases to product development
  • Partner closely with Customer Success team to ensure the successful transition of customer post-production live, support Customer Success as needed
  • Design and continually improve processes for delivery, including materials that enhance efficiency and customer experience during onboarding, and drive forward
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
  • Strong passion for learning about our products and markets through in-house and external training.

What We Require

  • 5+ years managing complex enterprise IT application and integration projects (with ACV > $250K annually) across multiple stakeholders at a SaaS company or similar
  • Experience managing project or solutions or services delivery for enterprise clients with multiple stakeholder groups
  • Demonstrated excellent written and verbal communications skills with strong documentation skillsets; highly organized with the ability to multi-task and manage shifting priorities on tight deadlines
  • Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
  • You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
  • You’re able to quickly come up to speed, tap into your experiences, and provide adequate mentorship to junior level staff High level of intellectual curiosity and apply it troubleshooting customer issues
  • Proven technical aptitude, potentially with domain expertise in the following: SaaS, Mobile, Rest APIs, Identity and/or Authentication; PMP Certification is preferred but not required
  • Project management experience, collaborating with large and complex implementations within highly matrixed organizations
  • Experience in cybersecurity, fintech, or fast-growing startup is required
  • Experience in a high-growth tech startup growing from $50m to $200m in ARR

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.

 

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • AsteriskLanguages
    • LuigiLanguages
    • ReactLibraries
    • SpringFrameworks
    • AsteriskFrameworks
    • MySQLDatabases
    • Dynamo DBDatabases
    • SalesforceCRM

Location

Our teams are currently working remotely at the moment for both our Denver and New York locations.

An Insider's view of Prove

What are some social events your company does?

Being on the operational side of an organization that puts employees first is amazing. We have a very collaborative culture which allows for team off-sites, cross functional and team building events globally. My mission is to make our Provers lives easier and more fun, that is what "the Prove Culture" means to me.

Luis

Operations Manager

What's the biggest problem your team is solving?

One larger problem my team and I have been working on is closing the gap in communications with Legal and Revenue. We’re doing this by launching a new contract repository that can integrate with Salesforce and track contracts in negotiation. I anticipate that this will make it easier to stay on the same page, viewing updates in one succinct spot.

Wendy

Paralegal

What are some things you learned at the company?

I've learned how to ask for help, take risks, and lead with confidence. Prove's culture has given me the space to be creative and able to chart my own path.

Ken

Product Marketing Manager

How do you empower your team to be more creative?

I conduct weekly one-on-ones with everyone on my team. I always ask about how we can be more effective as a team/organization. I want them to feel that they have a voice and input in how we can be efficient.

Michele

Vice President of Sales

What’s the vibe like in the office?

While I primarily work remotely, I always feel welcomed and a part of the team as soon as I step into the office. The space is sunny and bright, the atmosphere is relaxed, and colleagues are collaborative. I know if I've made the trip, I'm in for a productive (and fun!) day. The well-stocked kitchen and occasional catered lunch don't hurt either!

Danielle

Customer Success Manager

What are Prove Perks + Benefits

Prove Benefits Overview

Prove is proud to be an organization that keeps people safe and secure not only digitally with our solutions, but also internally with how we support and care for our employees. We offer a wide range of compensation & benefits programs that support Provers and their loved ones.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
President's club
Diversity
Highly diverse management team
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Prove employees can contribute up to $2700 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Discount through Fetch
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Prove provides employees with a 401(k) matching plan managed by Principal.
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Dependent Care FSA
Generous parental leave
Family medical leave
Fertility benefits
Through insurance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Grubhub credit when in office
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Through Gympass or Wellbeing Reimbursement
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Virtual coaching services

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