Cedar
Cedar is committed to improving the healthcare billing experience for all.
New York, NY
Remote
Hybrid

Special Projects Manager (Client Implementations)

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The Role

Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

Cedar is seeking a Special Projects Manager to accelerate Cedar’s implementations. The Client Implementations team’s goal is to warmly welcome clients to Cedar and to do so in a way that improves client satisfaction while reducing time that clients spend in implementations. With the remit of making Cedar’s implementations easier for clients and Cedar, this role is passionate about building out team analytics and deepening team investments in learning and efficiency gains. Implementations play a strategic part in the client lifecycle at Cedar, which reflects a conversion from contracted ARR to actualized ARR as well as a transition from a prospect to live client. This role will partner with the VP, Head of Client Implementations to accelerate Cedar’s implementation strategy across all product lines.

Responsibilities

  • Work closely with and serve as a thought partner to the VP, Head of Client Implementations by driving data-backed strategies to accelerate our implementations across all product lines, making them easier for both clients and Cedar
  • Drive Cedar’s implementation data efforts which includes investment in our implementation dashboards, data quality, and KPIs, as well as reporting implementation updates to our senior leadership and board
  • Lead strategic initiatives to accelerate Cedar’s implementation capabilities, informed through collaboration with the implementation team members and cross-functional Cedarians to understand closely Cedar’s and clients’ pain points related to implementation
  • Drive team development and growth, including supporting quarterly team OKR development and analysis to inform staffing and areas for improvement
  • Contribute to a culture that adheres to Cedar’s values of focusing on our vision, using good judgement, applying a growth mindset, and rejecting mediocrity

Required Skills & Experience

  • Proven experience in management consulting OR a role that provided healthcare or technology implementation experience
  • Proven strong analytical skills and an insatiable desire to lead with data-backed decisions, which are supported by proficiency in tooling which may include, for example, Excel, Looker, Tableau, Salesforce, Smartsheets
  • Strong verbal, written and presentation skills
  • Intellectual curiosity, ability to build structure from ambiguity (creative problem solving and strong analytical skills) and a sense of ownership
  • Deadline-driven, organized and able to prioritize effectively and sees things through
  • Creative thinker that is never satisfied with the status quo - and is passionate about the opportunity to improve and innovate
  • Ability to build credibility quickly

What do we offer to the ideal candidate?

  • An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company; we value all comments and suggestions!
  • Exposure to multiple teams and interaction across departments
  • Competitive pay, employer-paid healthcare, stock options

Applicants must be currently authorized to work in the United States on a full-time basis. Cedar will not hire any applicants for the XYZ role who are present in the United States on an F-1 visa. Cedar is not an E-Verify employer and cannot employ individuals on a STEM OPT extension.

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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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