Supply Chain Retail Support Manager
About the Team
The Global Distribution & Logistics team oversees the flow of our product from the point of supply to our end customers worldwide. We manage a global network that aims to provide best-in-class service to all stakeholders. We are part of the global end-to-end supply chain team, that seeks to improve its efficiency, cost, speed and flow of it’s supply functions.
About the Role
The Supply Chain Retail Support Manager will be acting as the liaison between Harry’s corporate D&L team and retail customers to ensure OTIF is achieved, chargebacks are resolved in a timely manner, and to drive operational retail compliance at Harry’s.
What you’ll do
- Responsible for disputing retail compliance chargeback claims
- Create and keep a retail compliance information repository, as it relates to operations.
- Drive continuous improvement activities in conjunction with the Global Supply Chain Strategy
- Liaison with retail partners to drive best practices.
- Identify chargeback trends to drive cross-functional action plans.
- Develop reporting to provide real-time visibility to chargeback activity and dispute progress
- Report on OTIF
- Work with our internal marketing, retail, and customer experience teams to make distribution a competitive advantage
This should describe you
- Outstanding communicator, able to influence at all levels
- You are a learner - always seeking to improve yourself, your team, and the world around
- You are customer-focused - always looking to see a challenge through the eyes of our customers
- Process-oriented. Whether you’re creating a process or following a process, you believe process is not a substitute for (but rather a conduit for) great communication
- Sense of urgency: bias for taking action. A high level of motivation, disciplined mindset, and self-starting capability required to achieve aggressive expectations in a fast-paced environment
- Strong communication, teamwork, problem-solving, and interpersonal skills
- Understanding of supply chain product flow
- Experience in ERP and WMS systems, implementation and optimization experience preferred
- You understand retailers and how they operate
- Lean experience a plus
- Understands that accuracy and detail orientation help drive success, and is willing to go deep
Here’s who you’ll work with
- Reporting to VP, Global Distribution & Logistics
- You will work cross-functionally with many teams including but not limited to Retail, Supply Chain, Sales & Operations Planning, Finance, R&D, and Quality
Harry’s Inc. started in 2013 with simple, fairly priced products that delivered an amazing experience to guys every day. Since then, Harry’s expanded to the UK, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, and launched a women’s brand called Flamingo.
The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, Harry’s team is comprised of some of the most brilliant, diverse, and humble people you’ll ever meet.
Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 3 or 300, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback. Come for the coffee and free products, stay for the amazing, passionate culture.
Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.