This role is remote, with one required visit to your designated home office per quarter.

Remote option is available for employees located in the following States: NY, NJ, CT, MA, PA, MD, WV, GA, FL, LA, MI, IA, IN, IL, MT, CO, NV, AZ, TX, and Washington D.C.(States subject to change at any time) 

Home Office: Las Vegas

Working with William Hill, you will be at the heart of the technological revolution with one of the world’s most trusted betting and gaming companies. William Hill deals with projects ranging from desktop or mobile casinos and betting sites, to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as the number of orders processed by Amazon UK, on its busiest day of the year. We deal with more than 20 million users daily; impressed? You can be sure there are many more challenges waiting for you. 

When we say cutting edge, we mean it.  Here, you can work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but…with the fun included. 

You will have access to development opportunities, including IT conferences, internal training, and lunch and learn sessions.  You will be part of a great working atmosphere, performing complex work in a collaborative team of amazing people, with forward-thinking managers.  You will have the opportunity to make an impact.

Under the direction of the Director of Infrastructure, you will manage all aspects of the IT Change and Release Process and its impact on the Services delivered to our internal or external customers. This role will be critical to the overall change management process and will be responsible for the strategic planning and implementation of change management process definition, workflows, and aggregate change success rates. Within the change management process, this role will prioritize change requests and incidents, assess their impacts, accept or reject changes, as well as document the change management plans and processes. 

To ensure success, the Technical Change and Release Owner will work closely with product managers, technology managers, and technically orientated subject matter experts to holistically manage the change environments and their impacts on the business and technology operations. This role will work closely with the product Release Manager to ensure that application changes are properly approved via the requirements of our jurisdictions. This role will also require an aggregate understanding of technical infrastructure (hardware, network, etc.), the software development life cycle, and the workflow process to ensure information flows quickly and accurately. The candidate must have relevant experience in DevOps, AWS, and complex on-premise infrastructure.

What You Will Do:

The five major areas of the Technical Change and Release Owner responsibilities will be, and are not limited to:

• End-to-end management of the technical change environment
• Management of technical releases
• Technical acumen to challenge and own all changes to production from infrastructure, DevOps, and Software
• AWS Change Management
• Integration management of change, release, and incident environments
• Evangelization and training of industry best practices for all the above

What You Will Need:

• 10+ years experience in technical change control management
• 10+ years experience in a development and production environment
• 5+ years with AWS, DevOps, process documentation, etc.
• 3+ years experience in software release management
• 2+ years of gaming industry work experience is preferred, or equal background in a highly regulated industry
• Demonstrated comprehension and experience in utilization and comprehension of IT infrastructure, software development, and release management methodologies and best practices
• Demonstrated comprehension and experience in DevOps, DevSecOps, and containerization 
• Demonstrated experience in utilizing soft skills with siloed, cross-functional tech and business groups
• Demonstrated experience in merging multiple Change systems

Required Skills

• ITIL certification is highly preferred
• Process documentation acumen
• Process improvement
• Proficiency with MS Office products (Outlook, Excel, PowerPoint, SharePoint, Teams, etc.)
• Proficiency with Atlassian products (Confluence, Jira, Slack)
• Proficiency with ServiceNow and platform integration tools

Essential Functions/Exposures:

• Must be able to sit for extended periods of time                                          
• Must be able to type and talk on the phone for extended periods of time                                     
• Regular attendance in the office

More About Us...

William Hill US, now part of Caesars Entertainment, currently operates sports betting in 18 US jurisdictions, an industry-leading 13 of which offer online sports betting. The combined companies have operations in The Bahamas, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, Tennessee, Virginia, Washington DC, and West Virginia. William Hill US is the licensed sports betting provider for numerous casinos in Mississippi and New Mexico and is the exclusive risk manager for the Delaware and Rhode Island sports lotteries. The combined companies have numerous league partnerships, including MLB, NBA, NHL, and NFL, as well as national media partnerships with CBS Sports and ESPN. Marking a major milestone in American sports history, William Hill US opened the William Hill Sportsbook at Monumental Sports & Entertainment’s Capital One Arena in May 2021, becoming the first ever sports betting venue to open within a US professional sports facility.

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