Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify or Squarespace, but purpose-built for community banks and credit unions. We are drastically changing the landscape through modern banking software that empowers banks and credit unions to grow digitally. 

Our flagship product, Online Account Opening, has quickly become considered best in class in our industry, showing clear and material performance beyond any of our competitors. Suffice to say, our customers love MANTL. 

Since launching our first product in 2017, we have built several new products, thoughtfully grown the team, and have become a market leader.

Who makes up our team?

People are our most important asset and the number one reason we all love working at MANTL. As a team, we value accountability, transparency and collaboration. We have agile teams, with clear, outcomes-focused goals. 

We're a group of passionate technologists that support an open and transparent culture that helps foster productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well - people who will gladly go out of their way to help others with things big and small. We are always a work in progress and love hearing feedback from our team.

MANTL was proud to be named as one of Crain's 100 Best Places To Work in 2020.

Technical Program Manager - (Embedded in Customer Success)

We are looking for a Technical Program Manager to partner with and support our growing Customer Success division. This role will report to the Senior Director of Technical Program Management and work closely with CS leadership as well as other colleagues across Product and Engineering to drive cross-functional communication and collaboration. In this role, you will build and enhance processes, systems, and analytics to facilitate the interactions between the Customer Success function and the Product and Engineering functions within MANTL..

The ideal candidate has the experience to drive cross-functional efficiency by defining and codifying hand-offs and tracking and reporting on outcomes. 

What You'll Do: 

• Define, facilitate and track interactions between Customer Success and Engineering with respect to incidents and bugs, including ownership of MANTLs Incident Management Policy
• Define, facilitate and track interactions between Implementation Managers and Engineering to help reduce our activation timelines.
• Define, facilitate and track interactions between Customer Success and Product Operations to ensure customer feedback is effectively communicated to our Product team including ownership of MANTLs Problem Management policy and collaboration with respect to the Voice of Customer program
• Define, facilitate and track interactions between Customer Success’ enablement function and Product.
• Help to grow MANTL’s Program Management organization, collaboratively iterating alongside other project, program, and operations managers

Must Haves:

• 4+ years of relevant experience in project, program, or operations management
• Strong analytical and project management skills with demonstrated ability to prioritize, track, and deliver results
• The ability to design systems that optimize for efficiency cross functionally
• Strong understanding of Incident, Problem, Change and Release Management 
• The ability to conduct data analysis and produce insightful reports
• Comfort with JIRA administration
• Team player with strong communication skills
• The ability to manage ambiguity and competing priorities

Nice To Haves:

• Experience working within Customer Success
• Experience managing or reporting on software implementations
• Experience working at a growing start up

What You'll Like About Us:

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day. We offer a unique employee experience based on the values of transparency, accountability and collaboration, and are deeply proud of our culture.

MANTL offers competitive compensation packages, unlimited vacation, fully covered health insurance, creative and fun team-building events, mental health programs and more. We strive to show we truly care about our employees happiness and engagement.