Technical Program Manager - Growth & Support at Bread

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Bread, a division of Alliance Data, is a technology-driven payments company that partners with merchants and partners to personalize payment options for their customers. Bread integrates directly with merchants on their ecommerce site and gives them a single platform that lets them offer more ways to pay over time. Bread’s full-funnel recommendation engine serves up the right options at the right time, empowering merchants to sell more, improve conversion, and lift average-order-value. To learn more, please visit breadpayments.com.

 

Bread has enormous and engaging technical challenges. We need to verify online identity, predict fraud, and approve and price credit while providing a beautiful and frictionless consumer experience, all in real time. Our product team is seasoned, talented, agile, and quickly growing. We are looking to hire a Program Manager to join the current product team in continuing to build out our core platform, product, and teams.

 

You will be part of our Growth & Support team focused on easing the adaptability and consumption of our services for Bread's partners and merchants. This includes designing frameworks & strategies for delivery & upkeep of integrations with new third parties, defining which eCommerce platforms to support and in what manner, and assisting with the launch of new product offerings. The solutions implemented by the Partnership Growth squad are critical to our merchant and partner experience, as they are often the first experience that they will have with Bread, setting the tone for all future engagements.


Your Role at Bread:
  • You will manage a product suite of apps, plugins and extensions for various eCommerce platforms to ensure that Bread’s offerings are up to date, robustly tested and deployed to relevant marketplaces
  • Keep up to date on the evolution of the eCommerce platform space to inform the team on relevant updates, functionality or shifts that we may need to react to or take advantage of.
  • Establish platform-specific release cycles, communication to stakeholders about upcoming releases and importance level
  • Own relationships with our external development vendors
  • Triage bug fix requests for modifications from the support or merchant success teams
  • Collaborate with Merchant Success, Support and Partnerships to gather feature requests for future releases
What we are looking for:
  • Efficient project management skills with demonstrated ability to prioritize, track, and communicate results
  • Demonstrated excellent verbal and written communication skills, with the ability to quickly distill core issues into succinct and tailored messages for audiences across all management levels
  • Technically knowledgeable with a strong understanding of and experience with the Software Development Lifecycle (SDLC)
  • Being able to foresee/predict potential challenges and obstacles and being able to handle them effectively.
  • Optimism, curiosity, kindness and a strong sense of urgency
Nice to have:
  • Experience working in distributed teams and in regulated industries. 
  • Experience in the eCommerce space with one or more of the following eCommerce platforms: Shopify, Salesforce Commerce Cloud, Magento, WooCommerce
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • LookerAnalytics
    • PythonAnalytics
    • RAnalytics
    • RedshiftAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • UsertestingDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • DatanyzeLead Gen

Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park.

An Insider's view of Bread

What are some social events your company does?

We love celebrating all that we can from our monthly happy hours, DI&B events to our summer/winter holiday parties. Our team is extremely thoughtful about how we gather together to ensure everyone is excited about and included in all we do. It fosters collaboration in a more strategic yet relaxed way which helps build relationships.

Britney

Head of Employee Engagement

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

How does the company support your career growth?

Bread encourages us to empower ourselves from the very start of our careers by offering every employee a stipend to seek educational resources and support. If you envision a role we don’t currently offer, or aspire to transition internally, we aim to give you the tools needed to meet your goal.

Gaby

Recruiting Coordinator

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

100% Paid Health, Dental & Vision
Stock Options
Flexible Vacation Policy
Team Events
Weekly Lunches
Learning & Development stipend
Bi-monthly Yoga
Bi-monthly chair massage
Life events and milestone celebrations

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We have in office yoga once a week!
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Bread sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Bread offers employees professional development opportunities like annual individual budget for training, the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Bread hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $$$ annually for continuing education.
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