Technical Program Manager at mParticle

| Greater NYC Area
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mParticle is growing our client services team and is seeking a Technical Program Manager!

As a Technical Program Manager at mParticle, you will be key to executing our success with our largest, most strategic customers. You will be responsible for leading the operations and delivery of key initiatives - both internally at mParticle and alongside our customers’ project teams. This role is part of mParticle’s professional services organization and partners closely with our Customer Success Managers and Solutions Consultants in day to day execution of customer projects. You will also be working closely with our COO and senior leaders of our customer facing teams on internal projects that aim to improve mParticle’s customer experience execution.

If you are interested, here are some details to help you determine whether this is the right role for you.

 

Responsibilities
  • Lead cross functional teams around the operational and technical delivery of large customer initiatives.
  • Create status reports on various initiatives for internal and external tracking
  • Engage customer executive and PMO teams to ensure project delivery
  • Increase the overall effectiveness of mParticle’s services delivery by systematically identifying and solving root cause organizational and/or technological challenges discovered through the course of services delivery
  • Scope and create professional services SOWs in collaboration with mParticle Customer Success and Sales teams
  • Partner with services leadership team in creating new and improving existing services delivery methodologies and artifacts
  • Travel approximately 25%.

 

Desired Experience
  • 4 year undergraduate degree, preferably in a technical discipline
  • 5+ years experience leading cross functional enterprise teams in technical project delivery as a program manager, product manager, project manager or related discipline
  • An understanding of SaaS/software concepts that allows you to go deep into project details as needed
  • Excellent organizational skills, communication skills, attention to detail, ability to handle multiple projects at once
  • Experience with CDPs, marketing automation, analytics, business intelligence, or data streaming technologies is a plus

 

About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify and Airbnb among many others, the mParticle platform has grown to manage over 2 billion mobile users each month, capturing over $10 billion in e-commerce transactions and processes over 1 trillion API calls. Recognized as one of Crain’s 100 Best Places to Work three years in a row and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 100+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.

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Location

257 Park Avenue South, New York , NY 10010

What are mParticle Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

100% Paid Benefits for all Employees. Flexible Time Off. PAWternity policy for pet adoption. 100% supported annual gym membership. Group workouts every Thursday for those interested. Weekly all company communication for all employees.

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