Technical Project Manager

| Greater NYC Area | Hybrid
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Who We Are:


Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.


Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the #1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank. Another Narmi customer - Berkshire Bank - partnered with Narmi to deliver the best customer onboarding program in the country.


Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.


Narmi is looking for a technical project manager to see projects for existing customers through completion. This will involve helping understand business requirements, writing Change Orders / SOWs, bridging the gap between engineering and customer success, and ultimately, seeing the project through its full lifecycle to successful deployment. Our customers are constantly adding new modules, requesting new features, QA'ing new issues. You will be assigned to help project manage these tasks. While you are not expected to write code you will have a strong understanding of our code is written, tested and deployed. You will be familiar with a fast growing SaaS company's SDLC and tools like github should be natural to you. Lastly, understanding a product and its nuances excites you and you can apply this product knowledge appropriately to projects you manage.

Responsibilities

  • Manage key projects across the organization with an emphasis on on time delivery, product / technical expertise and attention to detail
  • Write and maintain appropriate project or product documentation as necessary (examples include configuration guides, training manuals and help documentation)
  • Help groom and organize tasks in github in preparation for upcoming sprints. This includes clarifying task requirements, adding videos or screenshots, coordinating with stakeholders at customers or partners, etc.
  • Remaining current on new developments in the Narmi platform and proactively identifying project or documentation needs
  • Hold regular team meetings to determine progress and address any questions or challenges regarding projects
  • Define communication plan for projects, routinely provide updates to senior leadership and hold stakeholders accountable across cross-functional teams

Requirements

  • At least 5 years of experience in a customer-facing professional services, customer success, or project management role in a technical or heavy product oriented capacity
  • Exceptional organizational skills to manage multiple, competing priorities simultaneously, without losing sight of key goals. Ability to drive teams/decisions through ambiguity
  • Proactive, thorough, and transparent in communication
  • Ability to influence and motivate project teams across engineering, implementation, customer success and product to meet deliverables and ensure customer satisfaction with project end state
  • Strong technical, analytical, and quantitative skills with the ability to use data and metrics to drive decisions.
  • Familiarity and ability to drive projects to completion using tools like github, wrike and slack

Benefits & Perks

  • An extremely intelligent and capable team that you can learn from and contribute to
  • Competitive salary
  • Robust health benefits packages including access to a 401k and various medical, dental and vision plans, as well as fitness reimbursement
  • Work from anywhere perk, student loan assistance and work from home allowance
  • Regular company-wide social events
  • Full transparency into company metrics, goals and future initiatives

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ElasticsearchLanguages
    • AnsibleLanguages
    • TerraformLanguages
    • ConcourseLanguages
    • CI/CDLanguages
    • AndroidLanguages
    • iOSLanguages
    • Test AutomationLanguages
    • ScrumLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • WebflowDesign
    • FigmaDesign
    • HubSpotCRM
    • MailChimpEmail
    • MailgunEmail
    • SendGridEmail
    • MarketoLead Gen

Location

Located just north of Madison Square Park, we sit at the heart of the New York fintech scene–conveniently located for those coming from most parts of Manhattan, Brooklyn, Queens, and Jersey City.

An Insider's view of Narmi

How does your team reward individual success?

Part of what makes Narmi such a rewarding place to work is that I feel truly feel that I'm able to shape my own path at the company. Success here yields more opportunities for development and more opportunities to positively impact financial institutions across the company.

Elizabeth

Sales

What's the biggest problem your team is solving?

If you are the CEO of a financial institution - your #1 priority is to increase deposits, accounts, and profitability in a digital-first manner.

Our customers have experienced industry-leading success such as 63% improvement in support response time and a 55% increase in new account applications.

We try to let the results speak for themselves.

Nikhil

Co-Founder

What makes someone successful on your team?

An entrepreneurial mindset. At Narmi we get to wear a lot of hats and it’s motivating to have an ever-changing breadth of impact on the company, but it also requires a good entrepreneurial attitude to be successful here. Entrepreneurial means that one is able to pivot when necessary, problem solve and ultimately take radical ownership.

Audrey

Product Marketing

What unique initiatives do you have that encourage innovation?

We are a very democratic company. Our direction is dictated not by an individual, but instead by all of our stakeholders.

As a company, we meet once a quarter to re-prioritize our medium-term product and engineering goals based on the input of the team, customers and everyday users.

Chris

Co-Founder

How does the company support your career growth?

Narmi has an open development process wherein I can be involved in any and every stage of engineering, from initial scope and design to release and client success. It’s a great feeling to receive positive customer feedback on a product that I had a hand in building out both the fundamentals and specific features of.

Alex

Software Engineer

What are Narmi Perks + Benefits

Narmi Benefits Overview

Narmi supports a collaborative environment and values ideas from employees with different experiences and perspectives. We're looking to find people who can add to our culture, not just fit into it.

We offer a full slate of benefits including competitive salaries, generous PTO policy, company equity, medical, dental, vision, FSA, commuter benefits, and a 401(k) plan. We also offer some unique, fun perks, including team outings and discounted gym memberships.

Culture
Volunteer in local community
Partners with nonprofits
Narmi partnered with the Common Cents Lab, a non-profit aiming to increase the financial well-being of low-to-moderate income people living in the U.S. to develop its Automatic Savings product.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Every August, we have a Work from Anywhere month. You'll have the opportunity to explore the world...or just skip the commute. That is entirely up to you! Additionally, some positions are remote first
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide birth parents with up to 15 weeks of fully paid leave and Non-Birth parents receive up to 10 weeks of fully paid leave.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Everyone is currently receiving an additional $500 work from home equipment reimbursement to make their setup more comfortable.
Professional Development Benefits
Job training & conferences
Narmi offers employees professional development opportunities like the ability to attend job related conferences and seminars, whether in sales, customer success, or engineering and product.
Tuition reimbursement
We provide $2,500 per year in student loan repayment assistance. This can help you pay off your student loan faster and dramatically reduce the amount of interest you pay.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours

Additional Perks + Benefits

We care a lot about fostering community and growth within our company, so if something sticks out to you and is valuable to your growth, let us know! We want everybody on the team to be growing and getting the best of themselves and others at all times.

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