Technical Support Specialist- Consultant
Company Description
Over the last twenty years, MarketAxess has completely revolutionized the fixed-income market by creating a single platform using proprietary technology that connects the world’s most influential financial institutions. Today, more than 1,800 institutional investors and broker-dealer firms rely on us to bring them accurate market data to assist with their trading decisions, connectivity solutions that facilitate straight-through processing and technology services to optimize trading environments.
MarketAxess maintains its headquarters in New York and has offices in London, Boston, Chicago, Los Angeles, Salt Lake City, Amsterdam, São Paulo, Singapore, and Hong Kong. MarketAxess is an independent, publicly traded company (NASDAQ:MKTX Click Here). There is a lot more to learn about us and working at our company! Please read more about us at www.marketaxess.com.
Job Description
This role will manage the in-house desktop environment as part of our Global Service Desk Infrastructure team. Liaise with and help by following the sun model for approximately 900 total remote and in-location users worldwide. This is a 6- month consulting role with the opportunity to convert to full time.
What You’ll Do
- Providing 1st & 2nd line helpdesk support to users, assisting them with hardware and software problems via phone, Slack and email.
- Assisting with new PC, MacBook Pro and Laptop deployment.
- Managing upgrades and rollouts to software.
- Assisting with the purchase of client equipment.
- Microsoft O365 tenant management.
- Provide 1st & 2nd line technical support, answering support queries via phone, emails, chat and Jira Service Management ticketing system.
- Support users remotely and in the office.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership and be pro-active when dealing with user issues.
- Log all calls in the call logging system.
- Support users in the use of computer equipment by providing necessary training and advice.
- Escalate more complex calls to the relevant infrastructure department
- Notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Perform moves, adds changes of users.
- Update client configuration files.
- Build PCs.
- Carry out in-house system testing.
- Be responsible for in-house system back-ups
What You Bring to the Table
- Previous Desktop Support experience.
- Bachelor’s Degree
- Minimum one-year Desktop Support experience required
- Excellent soft skills.
- Strong working knowledge of Microsoft based operating systems and products.
- Strong working knowledge of MacOS based systems.
- Experience with Office 365 Administration.
- Experience with Jamf administration.
- Experience with Exchange Server Administration (2016/2019).
- Some TCP/IP experience.
- Basic understanding of PC hardware set-up and configuration.
Preferred
- Dell and Lenovo workstations/laptops, Active Directory, Azure AD, VMWare vSphere, Citrix, Duo, RSA, AirWatch and Microsoft Intune MDM, Jamf, Cisco VPN, Windows 10, Microsoft Office 365, Exchange, Cisco IP Phones, Jira, PowerShell, Python.
Additional Information
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.