Braze
Where your passion is welcome and your impact is real.
New York, NY
Remote

Training Program Manager

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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU’LL DO

As the Training Program Manager, your role will be critical in helping set up our customer and partner training programs for success. In general, your job will be to make sure the training team and our programming is operating as efficiently and inclusively as possible. Working directly with the Manager of Training, you will: 

  • Oversee the management of our customer and partner training program development projects 
  • Play a central role in soliciting feedback and insights from internal and external stakeholders and communicating updates 
  • Facilitate team and cross-functional collaboration and communication, including managing meetings, documenting decisions, and following up on action items
  • Participate in the development and testing of our training programs and curricula 
  • Implement processes for organizing information, documenting procedures, and collecting data and running reports

WHO YOU ARE

  • A technical program manager with 1-2 years of experience and a track record of being a master at managing a wide range of daily activities
  • A collaborative spirit with strong cross-cultural communication skills and a passion for education
  • You have the ability to listen to stakeholders, understand their needs, and translates their feedback into solutions
  • You have a proactive, positive, can-do attitude with a high degree of EQ. You stay calm and collected and focus on solving problems in adverse situations. You can respectfully facilitate the successful resolution of issues toward shared goals
  • When you see an opportunity, you take initiative to make it happen  
  • You drive projects to completion and are always looking for new ways that processes and training experiences can be improved
  • You have a high level of intellectual curiosity, seeing opportunity and growth in learning more about what you do and how it impacts others
  • You are analytical and have system-thinking skills. You pick up on new technologies quickly and are eager to help others learn new systems
  • You enjoy collecting data and feedback and distilling results into actionable insights

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including Asians@Braze, Black@Braze, Femmentor, Healthy Minds @ Braze, Jews@Braze, Parents@Braze, Pride@Braze
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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