Responsible for onboarding and managing relationships with banking and credit union partners, focusing on account growth and retention, upselling products, and ensuring customer satisfaction.
Prizeout is a leading New York city based fintech company where innovation meets financial empowerment. We provide rewards and loyalty solutions to partners that revolutionize the way their customers engage and maximize their financial potential.
We're seeking passionate individuals to drive our mission forward and transform the landscape of advertising and financial technology. We have built a team that values humility and innovation and we believe that embracing challenges makes us better. We hire people we trust, who will live these values and who are able to find a way to navigate through obstacles, embody an entrepreneurial spirit, and maintain a spirit of optimism.
If that’s you, please read on and apply today!
ABOUT THIS ROLE:
Prizeout’s Financial Institutions team is looking for an engaging and detail-oriented Relationship Manager to implement the Prizeout solution and manage relationships with our banking and credit union partners. In this role, you’ll be responsible for onboarding, implementing, and launching new partners, upselling products and services, assisting with training and product adoption, recommending marketing strategies, and ensuring high levels of satisfaction and retention. This is an in-office position in our Flatiron office and offers significant opportunities for growth and collaboration.
WHAT YOU’LL DO:
- Act as the primary point of contact for partners, serving as the face of Prizeout and supporting them in optimizing their member experience, with a strong focus on account growth and retention
- Proactively manage a large portfolio, implementing processes to drive operational efficiency and deepen partner engagement
- Identify new sales opportunities within existing accounts, including upselling and cross-selling to maximize revenue
- Navigate our tech stack (Salesforce, Fireflies, Slack, etc.) to maintain accurate records, with a focus on data hygiene
- Build strong relationships with partners and act as their internal champion; ensuring each has an exceptional experience from day one
- Collaborate with new partners to understand their current workflows, pain points and obstacles
- Problem-solve alongside partners and Operations/Product/Engineering as needed
- Take an active role in business reviews and revenue forecasting for your accounts
- Listen, educate, and provide value to partners, acting as their internal advocate – summarizing insights and sharing them internally to help inform the product roadmap
- Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and other teams to best support partner needs
WHAT WE’RE LOOKING FOR:
- 5+ years of experience in a customer-facing Account Management, Sales or Relationship Management role - bonus if in SaaS or FinTech spaces
- Proven ability to drive impact for customers while maintaining strong attention to process and detail
- A natural communicator who can engage effectively with all levels of stakeholders and decision-makers, translating complex ideas into clear, compelling messages
- A strong bias toward action
- Skilled at actively listening to customers’ goals and building high-impact engagement strategies to help them get the most out of the platform
- Excellent time management and confidence in prioritizing across multiple concurrent, time-sensitive projects
- Strong relationship builder with internal teams, focused on shared goals and pushing initiatives forward
- A desire to work in person in our New York City office; this is not a remote position
WHAT IS PRIZEOUT?
Prizeout is an advertising and financial technology company that helps put money back into people’s pockets. Through Prizeout’s technology, brand-funded offers are available to all partners, including financial institutions, gaming companies, gig economy startups, and more, giving them access to instant cash back from national and local brands when they shop with digital gift cards. The company was founded in 2019 and is headquartered in New York City.
Prizeout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
Fireflies
Salesforce
Slack
Prizeout New York, New York, USA Office
Union Square offers some of the best restaurants, fitness studios, and outdoor space the city has to offer. In addition to that, there are various subway trains and it is a quick walk to Penn Station or train to Grand Central.
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