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About Zone & Co.
Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.
Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.
Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!
Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.
As a Renewal Specialist, Services Sales, you’ll own the renewal process for a global portfolio of customers, driving retention, reinforcing value, and supporting revenue growth. You’ll work closely with Customer Success, Sales, and other teams to deliver a seamless, customer-first experience.
This role is perfect for someone who’s commercially savvy, highly organized, and thrives in a fast-paced, remote-first SaaS environment. If you enjoy building relationships, solving problems, and making a direct impact, this is your chance.
- Own a portfolio of renewals across global customer accounts
- Develop and execute a structured renewal plan with timely outreach
- Collaborate with Customer Success to align renewals with customer satisfaction and usage
- Reinforce value throughout the renewal cycle to maximize retention
- Deliver renewal proposals and negotiate terms within defined guardrails
- Ensure accurate forecasting, pipeline health, and CRM updates
- Identify opportunities for early renewals, multi-year agreements, and potential upsells
- Partner with Legal and Finance to ensure smooth contract execution
- Escalate churn risks and work cross-functionally on resolution strategies
- Support process improvements and contribute to renewal playbooks and best practices
- Share customer feedback and renewal insights with internal teams
- Help onboard new team members and contribute to knowledge sharing
- 1–2+ years of experience in renewals, customer success, account management, or services sales
- Proven track record managing renewals at scale in a SaaS or fintech setting
- Strong commercial and negotiation skills with a value-first approach
- Excellent communication skills—both written and verbal—with a customer-centric mindset
- Highly organized with strong time management and attention to detail
- Proficiency in Salesforce, CPQ tools, DocuSign, and other contract platforms
- Experience addressing churn risks and implementing win-back strategies
- Collaborative and comfortable working across global teams and time zones
- Understanding of SaaS metrics like ARR, MRR, churn, and NRR
- Bachelor’s degree or equivalent experience preferred
Benefits:
At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.
Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
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Zone & Co New York, New York, USA Office
New York, NY, United States
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