Resident Experience Manager

| Greater NYC Area | Hybrid
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Hospitality Manager aka ACE Manager

You’ll Click With Us If You

  • Act like an owner
  • Hold the highest integrity
  • Are empathetic and understanding
  • Believe in a high bar for excellence
  • Don’t give up, even when it gets tough

The MissionWe call our Resident Experience Managers “ACE Managers.” As an ACE Manager, you are responsible for Designing the Alfred experience and customizing to the local market, motivating and building the Alfred team culture, all to lead to growth and scaling the area you’re in. You are a holistic, business minded leader of the Field team focused on risk mitigation, retention and renewal, supporting our All-Star Alfred Squad to ensure that each and every one them feels taken care of. You are critical for us achieving our mission of changing the world with human powered technology.What You’re Like

  • Able to think on your feet, be proactive, and tackle several projects at once
  • Tend to be a thoughtful and rational decision-maker weighing different options and optimizing choices based on client and business even under pressure
  • Can manage different stakeholders and balance authoritativeness and understanding enough to manage vendors as well as be a client advocate
  • Problem solve in your sleep, enjoy wearing different hats, and love juggling multiple responsibilities at once.
  • Are enthusiastic/optimistic - nothing stands in your way that you can’t tackle with a genuine smile
  • Possess excellent writing and verbal communication skills
  • Not afraid to roll up your sleeves and get work done

What You’ll Do

  • Build your team -- hiring & managing a staff of Alfreds who are responsible for helping to coordinate managing customer homes in multiple capacities (ie grocery shopping, laundry drop-off and in-home cleanings).
  • Ensure that all standard operating procedures are consistently followed which allows all customers to receive excellent service
  • Manage the P&L for the city
  • Represent our company and brand in direct communication with our customers every week -- you will help us scale by making an indelible impression on prospective and existing customers each and every day
  • Manage our vendor relationships working closely with our vendor partners to ensure spotless service for our customer.
  • Coordinate daily and up to the minute communication with members of our team to ensure flawless execution of the service

What Else You’ll Need

  • Background is in hospitality management-- or in a related field with direct team management experience.
  • Bachelor’s degree / equivalent

About Us

Hello Alfred is a technology and hospitality platform focused on evolving the most important space in people’s lives: their home. We’re the only company in the world that customers trust with the key to their home - which means changing behavior and building a world of trust. A world in which where it’s not only easy - but ok - to ask for help as we lead our busy lives. Human-powered technology is at the heart of what makes this possible. Join our mission to change how everyday people live.

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Location

Two blocks up from Battery Park, Alfred is no more than a ten-minute walk to water south, east, and west. Our office is easy to get to with many subway lines, ferries, and the PATH within a short walk.

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